Customer Success Manager, Walking On Earth

• We are looking for a Customer Success Manager with experience of B2B client management and user engagement
• As well as being target driven, with proven revenue and engagement results, you're genuinely passionate about our mission to end the workplace stress epidemic
• We're ideally looking for a driven, highly engaging, problem-solving individual with startup experience
• You will also be creative in your approach, looking to do things differently to drive our industry leading engagement rates
• Experience in an early stage business and in the health tech and / or corporate wellbeing space is highly advantageous
• Strong background in B2B client management
• Passion for health & wellbeing and its potential to transform company culture
• Strong relationship builder, with excellent communication and relationship management skills, as well as evidence of building relationships with HR and People leads
• Proven experience delivering against KPIs / OKRs or equivalent
• Previous ownership of both revenue and engagement metrics
• Experience managing client onboarding, activation, renewal and upsell
• Creative and used to thinking outside the box
• Strong manager and leader
• Experience working in an early stage, fast paced, start-up environment
• Process oriented with strong project management acumen

Desirable

• You will be the face of WONE to our clients, managing our relationship with key clients across the entire post-sales journey - from onboarding to upsell
• You will be working on building relationships, driving engagement and activation through creative tactics, managing client onboarding and winning upsells and renewals
• Reporting into a Head of Client Success, you will be working very closely with the sales team, cross-functional engagement squad and product team