Senior Product Operations Manager, Flywire
$160-180k
Plus Restricted Stock Units & Employee Stock Purchase Plan (ESPP)
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
$160-180k
Plus Restricted Stock Units & Employee Stock Purchase Plan (ESPP)
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- 8–12 years of experience in Product Operations, PMO, program management ideally in payments, fintech, or SaaS
- A foundational technical background (e.g., prior engineering or technical product management experience) is strongly preferred
- Experience driving execution across complex, globally distributed teams and programs with multiple stakeholders
- Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, payments network, operations, and partner groups
- Skilled with JIRA, Looker, Confluence and Google Workspace
- Calm, structured, and precise; thrives in dynamic, high-visibility environments
- Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs
What the job involves
- We are looking for a Senior Product Operations Manager to join the Payments Platform Team to build and lead the core operations engine of our Payments Platform enabling consistent planning, execution, reporting, and cross-functional coordination and alignment
- This position reports to the VP of Product Management – Payments Platform
- Build and Run the Platform Operating Rhythm
- Design and manage the rhythm of business — regular cross-domain syncs, dependency management, roadmap updates, feature scope & OKR reviews, change requests, capacity planning, escalation pathways
- Standardize cadences, documentation, and delivery hygiene across all Platform domains
- Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context — nothing gets lost between teams or quarters
- Create Execution Visibility and Governance
- Maintain an integrated delivery tracker covering milestones, dependencies, and key risks across the Platform domains, Network and the Verticals
- Identify systemic blockers early and coordinate cross-team resolution
- Create standard reporting for timeline risks, cross-team dependencies, migration blockers and operational bottlenecks
- Strengthen Leadership Communication & Executive Decks
- Prepare executive presentations, quarterly platform reviews, and exec-level summaries in partnership with the VP of Payments Platform
- Translate complex technical and operational updates into concise business-ready narratives and visuals
- Maintain decision logs, risk summaries, and progress dashboards that feed directly into executive reporting
- Draft and polish internal comms (updates, announcements, leadership readouts) that reinforce alignment and transparency
- Drive Continuous Improvement
- Lead retrospectives and post-mortems for major initiatives; track and close lessons learned
- Identify recurring friction points and recommend process or tooling improvements
- Continuously refine templates, workflows, and practices to make the platform faster and more predictable
- You will be the connective force that keeps our Payments Platform operating with precision — enabling leadership to focus on growth while the platform executes with predictability, transparency, and momentum
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
Salary benchmarks
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