Senior Technical Success Manager, Snyk
US East Coast Remote
Developer security platform
Job no longer available
Developer security platform
501-1000 employees
Job no longer available
US East Coast Remote
501-1000 employees
Company mission
To empower businesses to develop fast and stay secure.
Role
Who you are
- We’re looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s growing customer base
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America and customers in South America
- The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode, Docker, Kubernetes) and cloud environments
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results-oriented team
Desirable
- A developer background or any kind of experience with coding
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
What the job involves
- Snyk is looking for a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform
- You’ll help customers make change management decisions based on their goals/objectives and data driven analysis
- As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty
- Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
Our take
Open source software is a highly lucrative market and is growing fast. However, open source components can come with vulnerabilities, and so their widespread use in apps becomes a liability to a company’s cybersecurity. Snyk has built a way to detect when those apps or components are compromised.
The company works with developers, who are now commonly the owners of application security. It integrates into existing developer workflows, compatible with the likes of GitHub, Bitbucket and GitLab, as well as CI/CD. Snyk also varies its approach with enterprises depending on their security needs, working on-premises, via the cloud or a hybrid. This puts the company in a strong position to target all enterprises as customers. In this, Snyk has already been successful - it has hundreds of customers, including Google and Salesforce.
Valued at $8.5bn back in 2021, Snyk has lately been focused on growth and platform improvement. It is not alone in the space, with competitors including SonarQube and Veracode, but has nonetheless remained one of the largest market players; raising funds in 2023 that come alongside an integration with ServiceNow, to further bolster the value of its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Jan 2023
$25m
LATE VC
Dec 2022
$196.5m
SERIES G
Total funding: $1.6bn
Company benefits
- Flexible working hours
- Work-from home allowances & in-office perks
- Time off for learning and self development
- Health benefits, employee assistance plans, and annual wellness allowance with unlimited one-on-one wellness coaching sessions
- Generous vacation and wellness time off, and country-specific holidays
- 100% paid parental leave for all caregivers
- Country-specific life insurance, disability benefits, and retirement/pension programs
- Mobile phone and education allowances
- Snyk Impact - Build a more inclusive tech industry and help us power a more sustainable and secure world with Snyk Impact programs
Company HQ
Financial District, Boston, MA
Leadership
Guy Podjarny
(President and Chairman of the Board)Founded Blaze (optimising websites) and was acquired by Akamai 2 years later. Guy then was CTO for Akamai for 4 years.
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