Strategic Account Manager, Wheel
$180-250k
OTE
$154-197k
BASE
+ Stock options
More information about location
Virtual care platform
Open for applications
Virtual care platform
201-500 employees
Open for applications
$180-250k
OTE
$154-197k
BASE
+ Stock options
More information about location
201-500 employees
Company mission
To put great care within everyone's reach.
Role
Who you are
- Industry Experience: 5-7+ years of experience in account management or customer success roles, preferably within digital health or life sciences industries
- Healthcare Expertise: 4+ years of experience in healthcare, ideally working with large or enterprise-level organizations
- Strategic Business Sense: Ability to support strategic decisions both internally at Wheel and externally with our customers, by furthering the reach and impact of our customers’ virtual health programs
- Relationship & Communication Skills: Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization
- Results-Oriented: Demonstrated ability to meet or exceed account retention and growth targets
- Customer-Obsessed: Customer-focused mindset with a passion for delivering exceptional client experiences
- Self-Motivated: Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously
- Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software
- Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues
- Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
- Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role
What the job involves
- As a Strategic Account Manager at Wheel, you will play a vital role in nurturing and growing relationships with our new and existing clients
- Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities
- You will serve as the primary point of contact for our clients, understanding their business needs, and acting as a trusted advisor in helping them leverage our solutions to achieve their healthcare goals
- Offering a consultative, industry-aware approach, you will work with large, complex organizations and guide their planning to optimize their virtual care programs and grow their footprint in the virtual health space
- Client Relationship Management: Establish strong and long-lasting relationships with our existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives
- Customer Success & Feedback: Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts
- Account Growth & Planning: Develop strategic account plans and identify and execute opportunities for upselling and cross-selling our virtual care products and services to increase account revenue and meet growth targets
- Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions
- Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients
- Training & Onboarding: Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support
- Sales & Cross-Functional Collaboration: Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities
Application process
- The role will remain open until April 30, 2026
Our take
In an age where digitisation is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.
The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.
With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.
Steph
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Medical, vision, and dental insurance
- Flexible PTO policy
- $5250 personal growth stipend
- $500 home office stipend
- Flexible WFH policy
- Paid parental leave
Company HQ
Civic District, Austin, TX
Leadership
Michelle Davey
(Co-Founder & CEO)They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.
Griffin Mulcahey
(Co-Founder)Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.
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