Business Automation Engineer, Tia

• Candidates who demonstrate these capabilities through research or independent projects are encouraged to apply, even without traditional professional experience
• 1+ year of relevant experience in workflow automation, software development, systems integration, or technical operations, or equivalent hands-on experience through internships, research, or substantial independent projects
• Experience leading a substantial project from an unclear starting point to a working solution
• Hands-on experience building and troubleshooting workflows in n8n, Zapier, Make, Workato, or a comparable platform, with the ability to learn n8n quickly
• Ability to write Python or JavaScript/Node.js scripts, call APIs, and handle logic beyond the capabilities of low-code tools
• Working knowledge of REST APIs, authentication, webhooks, and data movement between systems
• Comfort using SQL to query and validate data, and working with complex Google Sheets
• Experience applying LLM tools or APIs to practical problems, with an understanding of their limitations, how to evaluate outputs, and when human review is needed
• Ability to break complex processes into manageable steps and anticipate exceptions and downstream effects
• A disciplined approach to testing, documentation, monitoring, and handling sensitive data
• Strong communication and collaboration skills, including the ability to earn trust with nontechnical teams
• Initiative, persistence, and accountability: you make progress through ambiguity, raise blockers early, and learn from mistakes

Desirable

• As our Business Automation Engineer, you’ll help teams spend more time on the work that needs their expertise
• You’ll partner with People Operations, Credentialing, Clinical Operations, Data, Product, Business Analytics, and other teams to understand their workflows and build practical solutions using automation, AI, and code
• You’ll work with your manager to define problems and priorities, then own projects from discovery through launch and ongoing maintenance
• Product partners will support architecture and data decisions
• As your portfolio grows, you’ll keep workflows reliable and adapt them as Tia’s needs change
• This role offers the opportunity to apply emerging technology to real business problems and make a measurable difference in how Tia operates
• Work directly with teams to understand how work gets done, including exceptions, workarounds, and handoffs
• Map workflows and identify where human judgment is essential and where automation can reduce repetitive work
• Partner with your manager to define project scope, priorities, and measures of success
• Design and build workflows using n8n or similar automation platforms, AI tools, and Python or JavaScript/Node.js
• Connect systems through APIs, webhooks, and other integrations
• Choose the simplest effective solution, whether that is a spreadsheet improvement, standard automation, or an AI-assisted workflow
• Test normal operations and edge cases, and build in error handling, logging, alerts, and appropriate human review
• Monitor performance, troubleshoot failures, and update workflows as systems, policies, and business needs change
• Follow Tia’s security, access, and AI governance controls when working with sensitive employee, business, or patient-related information
• Maintain clear documentation so others can understand, review, and support your work
• Involve teams throughout discovery, design, and rollout
• Explain technical decisions in plain language and train teams to use their workflows
• Enable teams to make appropriate adjustments independently, with clear guidance on when technical support is needed
• Establish baselines and measure time saved, accuracy, reliability, and adoption after launch
• Report results honestly, including limitations and approaches that did not work
• Partner with Product to transition solutions that could become part of Tia’s products
• Evaluate emerging AI and automation tools and recommend where they can improve business operations
• Success in this role means:
• Delivering agreed-upon projects and communicating progress and blockers clearly
• Building workflows that teams adopt and that remain reliable after launch
• Demonstrating measurable improvements in time spent, accuracy, or process quality
• Providing documentation and training that help teams use and sustain improvements
• Identifying opportunities to simplify work while protecting the human judgment and expertise essential to Tia’s operations