Executive Assistant, Extend
$95-110k
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$95-110k
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- Extend is looking for a highly adaptable, motivated and execution-oriented Executive Assistant who enjoys working in a fast-paced, entrepreneurial start-up environment that is high energy and mission and results-driven
- The dynamic nature of the role requires that the ideal candidate be able to self-motivate and have exceptional organizational, communication and time management skills, as well as the ability to identify and anticipate executives’ needs
- This is a role for a proactive, collaborative and team-oriented problem solver, who can multi-task and exercise judgment in prioritizing calendars, meetings and projects generated from multiple inputs
- If you are looking to be part of a hardworking and fun team, we’d love to talk with you!
- 3+ years of experience supporting C-Level executives in a fast paced, innovative environment
- This role can be a remote - work from home role which would require the ability to manage across time zones and balance priorities without in-person guidance
- Superior oral and written communication skills with the ability to communicate clearly and effectively with senior leaders, external partners and household staff
- Highly process-oriented and organized
- Proactive problem solver; doesn’t wait to be directed
- Ability to keep pace and partner with busy executives to ensure they are abreast of projects, upcoming commitments and responsibilities, following up appropriately with minimal interaction to respect their time
- Extraordinary organizational skills, and an appreciation for the challenges of supporting a growing team with diverse personalities
- Background in managing multiple teams across multiple geographic locations and time zones, in a remote working environment
What the job involves
- This role will support the EVP & General Counsel (who also oversees People/HR) and SVP of Operations and have the opportunity to work on a broad range of matters and make an impact
- The individual must interact seamlessly and professionally company-wide to enable executives to be more efficient and impactful
- To perform this job successfully, the individual is expected to handle highly sensitive and confidential financial, legal, personnel and institutional information professionally and discreetly
- Combination of business (75%) and personal (25%) support to a small group of executives (2), plus more general support to the People and Ops teams for specific projects and initiatives and other executives (to cover/pitch in)
- Primary point of contact for internal and external constituencies on all matters pertaining to each executive's office
- Acting as a confidant and liaison to other managing internal stakeholders, external partners and others as executives see fit
- Heavy scheduling (Google Apps proficiency) and management of executives’ time
- Taking initiative to research and provide executives with materials needed for meetings
- Composing correspondence on behalf of executives to be shared internally and externally
- Coordinating complex travel arrangements and detailed itineraries (candidate not required to travel right now)
- Organize, execute and assist with special events and offsites, including all logistics and budgetary requirements designed to build culture and teamwork
- Attend meetings to assist in capturing timelines and action items to deliver progress updates
- Help maximize productivity by anticipating challenges before they arise
- Managing expenses, paying bills and maintaining well-documented financial files
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Articles
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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