Technical Support Engineer, LaunchDarkly
West Coast
$82-133k
Salary dependent on location + Restricted Stock Units (RSUs)
More information about location
Feature management for software teams
Be an early applicant
Feature management for software teams
501-1000 employees
Be an early applicant
$82-133k
Salary dependent on location + Restricted Stock Units (RSUs)
More information about location
501-1000 employees
Company mission
To empower all teams to deliver and control their software.
Role
Who you are
- Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java)
- Passion for learning and applying that knowledge to solving customer issues and advocating for their success
- 5 years of related or equivalent professional experience, which may include experience gained through related work, education, or training
- Preferred working hours of 8–5 Hawaii-Aleutian Standard Time
What the job involves
- As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience
- You are someone who values opportunities for growth
- You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills
- You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity
- LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow
- We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries
- We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision a reality
- If you're curious and excited about improving the lives and work of software developers worldwide, this role will be a great fit!
- Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns
- Support the resolution of customer issues by applying established troubleshooting practices
- Collaborate with engineering teams to document and escalate product bugs and system issues
- Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation
- Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows
- Engage in ongoing professional development to enhance technical and customer support capabilities
Our take
Feature flags are a powerful software development tool, allowing teams to modify system behavior without changing code, therefore minimizing risk. If a business has a new feature they want to test, they can then roll it out to a small set of users before letting it go live. These companies can, for example, get quick feedback on the new feature and fix any bugs, or roll back any changes.
LaunchDarkly allows companies to run tests like this by activating the new code for only a small set of users prior to launch. Typically running these tests requires lots of developer time - a daunting and expensive prospect for most rapidly growing businesses - and can risk disruption to the user experience if testing takes place on the live product.
The platform is used by more than 1,500 customers, including the likes of IBM, Intuit and Atlassian. Signalling a change in strategy, the company shook up its management in 2023 and is now aiming to scale its already strong growth under the leadership of Dan Rogers, a product and marketing specialist with an impressive track record at Rubrik, AWS and Microsoft. It is now well poised to develop into a leading business in the feature management space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2021
$200m
SERIES D
Jan 2020
$54m
LATE VC
Total funding: $330.3m
Company benefits
- Full Vision
- Full Dental
- Full Medical
- Flexible Schedule
- Healthy Lunches & Snacks
- Conference & Meetup Access
- Education Stipend
- Personalized Work Station
- Close to Public Transportation
- Bike Parking
- Team Activities
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Lakeside, Oakland, CA
Leadership
Edith Harbaugh
(Executive Chair)Worked as a Product Manager at Vignette, Monster Worldwide, and PlantSense. Previously Product Director at TripIt.
John Kodumal
(CTO)Prior to co-founding LaunchDarkly was Software Development Manager at Atlassian and Bytecode Anaylsis Architect for Coverity.
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