Senior Employee Relations Manager, Etsy
$139-181k
More information about location
eCommerce platform for handcrafted goods
Posted today
eCommerce platform for handcrafted goods
1001+ employees
Posted today
$139-181k
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 7+ years Employee Relations or related experience
- Experience leading a wide variety of complex employee investigations with little supervision
- Excellent decision making, problem solving, critical thinking and writing skills
- Advanced understanding of employment and HR related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA, and FMLA
- High emotional intelligence and strong people skills
- Ability to handle highly sensitive and confidential matters with compassion and equity
- Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed
- Ability to position self as credible, proactive and a trusted thought-partner
- Independent work style, balancing the need for collaboration with minimal supervision
- Ability to manage multiple projects with strong time management and prioritization skills
- Excellent communication and presentation skills, including verbal and written
What the job involves
- The Senior Employee Relations Manager is responsible for managing and resolving complex employee relations situations and investigations, with the broader aim of fostering impactful and engaged teams at Etsy
- This is a full-time position reporting to the Director, Employee Relations, based out of Etsy’s People Strategy team
- This is a small, collaborative Employee Relations team that supports HRBPs and our employees (managers and individual contributors alike) on complex ER issues in the US and internationally
- The team is geographically distributed and works across multiple time zones to provide hands-on support, often advising on various situations and working with stakeholders across the business
- This role will work closely with the HR Business Partner and Employment Counsel teams
- Reviewing, advising on and resolving sensitive employee concerns and investigations in a timely manner, which may include interpersonal conflicts, employee complaints, performance management, disciplinary actions, and allegations of harassment, discrimination or retaliation
- Conducting complex and sensitive employee investigations with support from Employment Counsel, which may include determining appropriate investigation strategies, leading witness interviews, creating any required documents, and determining findings and recommendations for appropriate resolution
- Partner collaboratively with HRBPs, Employment Counsel, People Communications, Diversity, Equity & Inclusion, Benefits, HR Operations & Systems to advise on sensitive or nuanced issues, address performance issues, and provide guidance and recommendations
- Review, analyze and make recommendations on accommodations and complex leave situations in partnership with our Benefits team
- Where applicable, draft well-written investigation-related documents, including leader or HRBP talking points, written warnings and other documents with little supervision
- Proactively maintain confidential ER data, reporting, and other documentation to ensure accuracy and efficiency
- Develop and iterate on existing ER policies, processes, and templates, including performance improvement plans and investigations
- Provide training to relevant business stakeholders and HRBPs on ER topics and best practices
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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