Senior Business Analyst, monday.com

• 6+ years in customer analytics, customer success operations, or revenue analytics within a B2B SaaS environment partnering closely with post‑sales teams
• Demonstrated business modeling skills—able to translate customer and operational data into scenarios, forecasts, and actionable revenue insights
• Exceptional analytical and storytelling skills—able to distill complex findings into clear, actionable insights for non‑technical audiences
• Proficient SQL skills—you can write and maintain easily understood queries in Snowflake (or similar warehouses)
• Proven experience designing dimensional data models and building self‑serve dashboards in Looker, Tableau, or comparable BI tools
• Bachelor’s degree (or equivalent practical experience) in an analytical or quantitative field

Desirable

• The Customer Strategy & Operations team sits within monday.com’s Chief Customer Officer (CCO) organization.
• We partner with Customer Success, Onboarding, Support, and Professional Services to deliver data‑driven insights that power world‑class customer experiences and industry‑leading net revenue retention.
• As a Senior Business Analyst, you will own the analytics lifecycle—from raw product‑usage logs to executive‑ready recommendations that shape how we serve and grow our customer base
• Customer Health & Retention Analysis: Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals
• Insights & Reporting for the CCO: Lead the weekly/monthly business‑review cadence, delivering timely insights that guide customer strategy, resource allocation, and account‑level plays
• Predictive Modelling & Forecasting: Build models to predict renewal likelihood, expansion potential, and churn drivers; partner with Data Engineering to productionize solutions in Snowflake and Looker
• Data Visualization & Storytelling: Design intuitive dashboards and executive‑level presentations that translate complex findings into clear, actionable narratives
• Cross‑Functional Collaboration: Work closely with Customer Success, Support, Product, Finance, and Revenue Operations to design programs that improve customer outcomes and drive NDR
• Operational Enablement: Provide ad‑hoc analysis for capacity planning, strategic planning, and executive‑level requests