Senior Product Designer, Zoom
$124-271.2k
+ Bonus & Equity
Video-focused online communications platform
Be an early applicant
Video-focused online communications platform
1001+ employees
Be an early applicant
$124-271.2k
+ Bonus & Equity
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Have a wealth of experience in user-centered design focusing on crafting influential functional and visual designs, and cultivating engaging micro-interactions over an extensive career
- Be proficient in design tools such as Figma and other relevant design software to create experiences on various interfaces
- Demonstrate a proven track record of working on complex issues and designing creative solutions that impact the customer experience and operational efficiency
- Have experience mentoring and guiding junior designers, taking ownership of projects, and working independently with minimal supervision
- Possess excellent collaboration skills, providing clear communication and influencing design decisions across diverse teams and stakeholders
- Demonstrate advanced ability to communicate design concepts, solutions, and strategies to various stakeholders
- Possess a background in Design, Human-Computer Interaction (HCI), or a related field (or equivalent professional experience)
What the job involves
- As a Senior Product, UX Designer at the forefront of our Zoom Contact Center, create top-tier visual designs and masterful micro-interactions to enhance user experience
- At Zoom, we are dedicated to redefining how the world connects, collaborates, and creates through our innovative, user-centered technology. Our design team is a close-knit group of visionaries, committed to pushing boundaries and creating intuitive, impactful experiences
- Leading and driving strategic initiatives to ensure alignment with business objectives and customer experience goals
- Innovating and improving design challenges by proactively developing new methods, tools, and processes; analyzing intricate issues and resolving complex design
- Exercising independent judgment in selecting methods, techniques, and evaluation criteria to achieve optimal results; as well as crafting clear, comprehensive design documentation that communicates design intent
- Working closely with cross-functional teams to ensure seamless integration and project execution and providing mentorship and guidance to junior designers
- Demonstrating advanced communication skills, effectively presenting design concepts, solutions, and strategies
- Identifying beforehand, potential risks or issues in design processes or customer experiences and presenting well-thought-out solutions to management
- Owning work and making decisions with minimal supervision, delivering high-quality results on time and within scope
- Leading user research, including usability testing, interviews, surveys, and journey mapping to identify opportunities for design improvements
Application process
- End Date: April 28, 2025
- At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
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