Customer Support, Lloyds

Lloyds Banking Group, Wood Green

£28.7-30.2k

£28,719 increasing to £29,469 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £35,194 for our highest skill level. Plus annual performance-related bonus

Entry and Junior level

London

More information about location

Retail and commercial bank

Be an early applicant

Retail and commercial bank

1001+ employees

B2CB2BBanking

Be an early applicant

£28.7-30.2k

Entry and Junior level

London

More information about location

1001+ employees

B2CB2BBanking

Company mission

To support families and businesses, helping them to take the next step, whatever that may be.

Job

Company

Role

Who you are

Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
The commitment to deliver on your promises and going above and beyond for your customer
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection

What the job involves

As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls)

Application process

End Date Friday 13 June 2025

Salary benchmarks

Our take

Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.

Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.

Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.

Steph

Company Specialist at Welcome to the Jungle

Insights

-1% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.

Company HQ

City of London, London, UK

Leadership

Charlie Nunn

(Group Chief Executive, not founder)

Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.

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