Senior Support Engineer, Fullscript
+ Stock options
Digital health platform
Open for applications
Digital health platform
201-500 employees
Open for applications
+ Stock options
201-500 employees
Company mission
Fullscript's mission is to help people get better.
Role
Who you are
- 5-6 years of experience in a Support Engineering, Technical Support, or similar role within a SaaS, e-commerce, or tech-driven environment
- Strong API expertise, particularly GraphQL, with experience building and integrating API endpoints
- Experience with object-oriented programming; Ruby experience preferred
- Hands-on experience with chatbot and AI-powered support platforms (Ada, Intercom, Fin, Kore.ai, Kodif, IBM Watson, Dialogflow, or similar)
- Experience with authentication methods (OAuth, JWT, SSO, etc.)
- Proven ability to diagnose and resolve technical issues, working cross-functionally to build scalable solutions
- Strong project management skills, with experience scoping and leading technical initiatives
- Excellent communication skills with the ability to collaborate effectively with stakeholders and cross-functional teams
- A proactive, self-starter mindset—comfortable taking ownership and driving projects forward in a fast-paced environment
Desirable
- Experience working within a customer support organization and understanding the impact of technical solutions on agent efficiency
- Familiarity with incident management tools, GitLab, SQL, and debugging workflows
- Experience in health tech, e-commerce, or SaaS-based platforms
What the job involves
- We’re hiring our first-ever Senior Support Engineer, a key role that bridges Technical Support and Engineering
- You’ll work closely with Customer Support, Engineering, and Product to improve the support experience for both customers and agents
- If you love solving complex technical issues, optimizing workflows, and building solutions that enhance customer support, we’d love to hear from you!
- Build and maintain GraphQL API endpoints to integrate CRM systems, chatbots, and other support tools
- Optimize support workflows by developing automation, self-service tools, and AI-powered support enhancements
- Collaborate with Engineering and external contractors to scope, plan, and implement technical projects that improve the customer and agent experience
- Diagnose and resolve complex technical issues related to orders, platform functionality, and integrations while driving long-term improvements to support workflows
- Mentor and enable the Technical Support team, providing technical expertise and documenting solutions to empower agents
Our take
Canadian-based Fullscript is a digital health platform that helps over 70,000 practitioners build positive patient relationships so as to deliver better patient care.
The platform enables users to prescribe and manage the use of healthcare’s best supplements and offers access to over 20,000 practitioner-grade products from hundreds of brands. This enables practitioners to design fully personalized plans for their patients.
The company has raised impressive funding since its conception, which has been invested into expanding its business across North America and developing more tools to serve its customers, aided through partnerships with further brands.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$240m
LATE VC
May 2019
$25m
SERIES B
Total funding: $273.1m
Company benefits
- Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
- Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
- You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
- We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
- We're not just a company — we're a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
- The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future
Company HQ
Centretown, Ottawa, ON
Leadership
Kyle Braatz
(CEO)Previously co-founded Simply Story Videos and founded Typically Canadian Group. Served as CRO for Scotiabank.
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