Senior Account Manager, Cloudtalk
Mid-Market
3 days a week in office
AI Business calling software
Be an early applicant
AI Business calling software
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- We're looking for an experienced Account Manager or Customer Success Manager who's owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes
- Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
- Proven ownership of a book of business independently — you've managed renewals, run save plays, and grown accounts without heavy oversight
- Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
- Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
- Highly commercial mindset — you think like a revenue owner, not just a relationship manager
- Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
- Technical aptitude — you enjoy learning SaaS products deeply and can guide customers to maximise platform value
- Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
- Business fluency in English
What the job involves
- Own some of our most strategic portfolio in North America
- Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business
- This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients
- Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders
- Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise
- Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do
- Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations
- Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$22.5m
SERIES B
Feb 2021
$6.8m
SERIES A
Total funding: $30.8m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
Salary benchmarks
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