Renewal Manager, Gong
$95k
OTE
AI OS for revenue teams
Job no longer available
AI OS for revenue teams
1001+ employees
Job no longer available
$95k
OTE
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- Proven experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management
- Experience managing and negotiating contracts, developing pricing proposals based on customer need, with a track record of successful closing of renewals and upselling is ideal
- Experience with Salesforce (particularly working with the ‘opportunity’ object), prospecting/engagement tools, and other relevant tools
- Proven strengths in outbound prospecting skills; Intellectually curious self-starter with a knack for problem-solving
- Has managed a book of business or prospect target list effectively
- Comfortable with a high volume of accounts and live engagements with prospects/customers
- Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
- Phenomenal organizational skills and attention to detail
- Previous B2B SaaS and/or enterprise software experience
What the job involves
- As a Customer Renewal Manager at Gong, you’ll play a key role in managing the renewal process of our fast-growing Corporate customer base while working closely with Digital Support and Customer Success as needed to ensure a #ravingfans customer experience
- Renewal Managers are responsible for managing the contract renewal process for Gong’s platform and services
- This role focuses on ensuring customer retention, maximizing renewal rates, and identifying opportunities for upselling or cross-selling
- You will also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency
- Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals
- Identify opportunities for upselling and cross-selling additional products or services to existing customers
- Develop and present compelling value propositions that meet customer needs
- Drive live engagements directly with customers to ensure partnership alignment and negotiate agreements for the next contract term
- Develop and execute strategies to maximize renewal rates and minimize churn
- Enlist the efforts of Digital Customer Success and senior leadership when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
- Own contract processes to close - including reviewing renewal details, quote creation, maintenance of Gong dealboard and Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close
- Identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
- Identify opportunities to expand Gong’s footprint and differentiated value within an account as part of the renewal process
- Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(Co-Founder & CEO)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(Co-FOunder & CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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