Senior Account Manager, Fingerprint
$150-180k
OTE
$110-130k
BASE
Device intelligence platform for fraud detection
Be an early applicant
Device intelligence platform for fraud detection
201-500 employees
Be an early applicant
$150-180k
OTE
$110-130k
BASE
201-500 employees
Company mission
To power a safe and seamless internet through device intelligence.
Role
Who you are
- 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS
- Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups
- Strong track record of renewals, expansions, and long-term account growth
- Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data)
- Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom
- Location Preference: Remote, anywhere in the US
What the job involves
- The Senior Account Manager (SAM) owns the commercial success, growth, and long-term partnership of Fingerprint’s most strategic customers. This role is responsible for renewals, expansions, and multi-year account strategy, working in close partnership with Strategic CSMs, Customer Success Engineers (CSEs), Sales, and Product
- The Senior Account Manager acts as the CEO of the account from a commercial perspective, ensuring customers continue to realize increasing value from Fingerprint while expanding adoption across teams, use cases, and geographies
- This is a highly visible role that requires strong executive presence, deep business acumen, and the ability to navigate complex customer organizations
- Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations
- Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition
- Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions
- Ensure on-time, predictable renewals with clear forecasting and risk mitigation
- Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases
- Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations
- Build and maintain a healthy, accurate expansion pipeline for assigned accounts
- Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment
- Executive Relationships & Stakeholder Management
- Build trusted relationships with senior decision-makers and economic buyers within each account
- Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage
- Act as a senior point of escalation for commercial and relationship-driven issues
- Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership
- Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle
- Partner closely with:
- Strategic CSMs (value realization, adoption, outcomes)
- Strategic CSEs (technical depth, integrations, architecture)
- Account Executives (territory alignment, expansion strategy)
- Product (feedback, roadmap alignment, betas)
- Marketing (case studies, customer quotes, joint marketing opportunities)
- Own renewal and expansion forecasting for assigned accounts
- Maintain high pipeline accuracy and visibility in SFDC
- Track and report on key commercial metrics, risks, and opportunities
Our take
Digital fingerprinting is an essential process in web browsers that tracks the digital address of a device to monitor web activity. This technique facilitates the identification of fraud and spam, as well as warning signs of account takeovers. However, the success of this requires users to accept cookies, a requirement that is easy to avoid.
Fingerprint provides a digital fingerprinting tool that generates a unique identifier of browser activity without requiring the user to accept cookies. The service uses the same WebGL and canvas fingerprinting utilized by existing competitors, but instead of focusing on devices, it identifies web activity. Suspicious activity will result in the identified user being logged in a database, allowing the service to be improved for others.
With this innovative approach, Fingerprint has been able to build up an impressive client roster of over 6,000 companies, including 16% of the top 500 websites by traffic. As well as displaying sustained growth through funding rounds, the company has also continued to improve upon its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$33m
SERIES C
Nov 2021
$32m
SERIES B
Total funding: $77m
Company benefits
- Competitive salary: We offer competitive salaries and equity because we believe all employees should own a part of Fingerprint.
- Flexible Time Off: To prioritize work-life balance, we even have a minimum vacation days target to encourage everyone gets the rest they need.
- Remote-first: We work asynchronously and respect time-zone differences. Choose where and when you do your work best.
- Tech: We hook you up with a MacBook so you can do your best work (you get to keep it after 4 years).
- Culture: We're a small team with a lean hierarchy where you can make a real impact in shaping the company culture. Come grow with us!
- Fun: We meet up as a company once a year (We went to Mexico City in 2023!) and teams meet up in smaller groups throughout the year.
- Grow With Us: We want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff.
- Personal Development: We give you the freedom to grow and experiment. Work on open-source projects and try new things and ideas.
Company HQ
Little Italy, Chicago, IL
Leadership
Valentin Vasilyev
(Co-FOunder & CTO)Valentin worked as a Software Engineer for the first 9 years of their career, before holding Team Lead roles at Evrone and Machinio.com. They left this role in March 2019 to co-found Fingerprint the following month.
Dan Pinto
(Co-Founder & CEO)Previously co-founded Machino, where they were CTO, and has experience in Software Engineering.
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