Senior Customer Success Manager, MagicSchool AI

• Hungry - You take full ownership, work with urgency, and do not wait to be asked
• Urgent - Quick learner, technically savvy, and a creative problem-solver
• Relationship-Driven -You build deep trust with teachers and district leaders alike
• Leader - You inspire others, offer coaching to customers, and lead conversations with clarity and purpose
• Strategic- You balance long-term planning with short-term urgency
• 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
• Comfortable leading commercial conversations around renewals, expansion, and pricing
• Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
• Experience in Edtech or direct classroom/admin experience
• Comfort and availability to travel up to 25% of the time

Desirable

• MagicSchool is seeking a mission-driven Senior Customer Success Manager (CSM) to lead strategic partnerships with schools and districts across your region
• Your work will directly reduce teacher burnout and accelerate student learning through impactful implementation of our tools
• This is not a reactive support role. It is a position for someone who thrives on owning relationships, driving outcomes, and building systems that scale
• You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption
• Your portfolio will include some of our largest and most strategic school district partners
• You will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
• Adoption and Engagement - Ensure MagicSchool is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies
• Content and Communication - Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable
• Intervention and Success Tracking - Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track
• Renewals and Growth - Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building
• Leadership and Strategy - Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates
• Key Metrics of Success:
• Net Revenue Retention
• Churn Rate
• Pilot conversion
• Expansion Growth
• Operational Excellence

• Please note that applications for this position will be accepted until 1/4/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application