Senior Manager of Client Onboarding and Implementation, Vetcove
$75-140k
+ Equity + Bonus
More information about location
Single-source veterinarian supply shop
Be an early applicant
Single-source veterinarian supply shop
201-500 employees
Be an early applicant
$75-140k
+ Equity + Bonus
More information about location
201-500 employees
Company mission
To provide a fair and ethical marketplace for veterinary purchasing.
Role
Who you are
- Bachelor's degree
- 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role
- Proven experience leading and developing high-performing teams in a fast-paced environment
- Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
- Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders
- Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
- Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
- Willingness to travel to client sites as needed (up to 10–15%)
What the job involves
- As an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform
- You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success
- You'll serve as the point of contact for clinic partnerships during implementation, drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale
- In some cases, you may travel to client sites to support critical go-lives and ensure successful deployment
- Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery
- Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution
- Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience
- Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities
- Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed
- Build, refine, and scale project management processes, templates, and tooling used across the team
- Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations
- Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment
- Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team
Our take
Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs or corporate pricing schemes, limiting the thoroughness of comparisons.
Vetcove provides an online marketplace for veterinary hospital inventory procurement, allowing clinics to reduce ordering times and costs through its free service. The company achieves this by allowing users to link their existing vendor accounts and list their custom pricing arrangements, helping inform a more accurate comparison ecosystem and boost supplier sales, whilst resolving supply chain limitations.
Whilst veterinary organizations already have access to the suppliers provided on Vetcove’s marketplace, the company stands out by integrating custom pricing arrangements into the comparison ecosystem. This helps to provide a more holistic and accurate overview of supply chain inventories and costs. Whilst the marketplace is free for veterinary clinics and organizations, the company charges suppliers to be listed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$50m
SERIES A
Aug 2016
$3m
SEED
Total funding: $53.2m
Company benefits
- Open Vacation Policy
- Stock Options & Benefits
- Medical, Dental, and Vision Insurance
- 401K Matching
Leadership
Alexander Kates
(Co-Founder & CEO)Experience as Co-founder and Group Manager of Jersey Angels, LLC from 2009 to 2012. Co-founder and Managing Director of GRX from 2012 to 2015.
Share this job
View 20 more jobs at Vetcove