Senior Renewals Account Manager, Maze

• You’ll thrive here if you’re operationally strong, commercially sharp, and energized by improving processes that increase efficiency and retention at scale
• This is a role for someone who brings structure, clarity, and rigor to a fast-moving, remote-first environment
• You’re commercially minded, highly organized, and confident working with customers
• You bring structure and predictability to your work, operate autonomously in a remote-first environment, and take pride in running a clean, accurate renewal operation
• You’re comfortable managing a large, high-velocity renewal pipeline and thrive at the pace of a sales organization
• 3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes
• Strong commercial instincts and hands-on negotiation experience
• Excellent written and verbal communication skills
• Experience managing a high-volume renewal pipeline with accuracy and consistency
• Strong cross-functional instincts across Sales, CS, Marketing, Finance, and Deal Desk
• A data-driven mindset with the ability to forecast and identify patterns
• Curiosity about customer behavior and the initiative to act on insights
• Comfort operating with autonomy in a remote-first environment

Desirable

• The Renewals Account Manager will be the commercial engine behind our high-volume renewal base, primarily across our SMB and Commercial segments
• You’ll own a large book of business, partner closely with AEs and CSMs, and ensure timely, predictable renewals while uncovering expansion opportunities
• Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature
• Manage ~50+ renewals per quarter with accuracy and clear communication
• Maintain reliable forecasting for the current and next quarter
• Ensure alignment with pricing guardrails, discounting policies, and approval workflows
• Demonstrate high attention to detail in pricing, quoting, and commercial documentation
• Serve as the primary point of contact for renewal and commercial discussions
• Conduct proactive outreach 90–180 days before renewal
• Manage objections, negotiate terms, and ensure a smooth, professional renewal experience
• Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights
• Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals
• Partner with Marketing on targeted communications and renewal readiness campaigns
• Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders
• Identify low-effort add-ons, term extensions, and expansion signals
• Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk
• Contribute to scalable renewal workflows, templates, and playbooks

• During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations