Conversational AI Designer, Cleo
+ Equity
More information about location
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
+ Equity
More information about location
201-500 employees
Company mission
Our mission is to change the world’s relationship with money.
Role
Who you are
- Strong mentorship and team collaboration skills—you actively share best practices and help junior members grow
- The confidence to champion your work and persuade stakeholders on UX writing decisions while knowing when to compromise
- Exceptional communication skills—you can clearly articulate problems and solutions and give/receive constructive feedback effectively
- A degree in an area related to English, Linguistics, Communications, Psychology, Business, Tech, etc
- A passionate writer, with an interest in writing for user-centred products
- A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
- A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
- An ability to adapt to different writing styles, voices and mediums
- Strong proofreading and editing skills
- Content Expertise: You’re a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences
- Tone and Voice: You know the Cleo tone of voice so well, it’s second nature. You understand the nuances of US audiences and can adapt language to resonate effectively
- Technical Know-How: You’re confident using design language and terminology
- Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleo’s broader strategic goals
- Data-Driven: You use evidence, data, and research to inform your writing decisions
What the job involves
- As a Conversational Designer, you’ll be responsible for solving design challenges through words, concepts, systems, and terminology
- At Cleo, this often means (but is not limited to) creating new chat experiences, helping train large language models on our uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AIs in the world, with the unique personality to match
- This role sits within the Chat Pillar, working on the conversational side of our technology stack, specifically powering generative chat experiences
- You’ll be responsible for implementing feature experiences within Chat and potentially other areas of the product into the generative environment, managing stakeholders, and working closely with ML engineers, data teams, product designers, and user researchers
- The scope spans the full LLM product experience—from infrastructure to customer-facing features—while applying financial health principles to ensure a cohesive and impactful consumer product
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- No bullsh*t
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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