Enterprise Solutions Engineer, Resolve AI
More information about location
AI production engineer
Open for applications
AI production engineer
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To make machines be on-call for humans, not the other way around.
Role
Who you are
- 5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI
- Proven success leading consultative sales cycles with enterprise customers and multiple stakeholders
- Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of DevOps practices in cloud-native environments
- Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments
- Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership
- Adaptable, self-starter mindset with a proven ability to thrive in fast-paced, early-stage environments
What the job involves
- Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity
- You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one
- Partner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process
- Lead product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform
- Build trusted relationships with customers, acting as a consultative advisor and ensuring technical success during pilots and deployments
- Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging
- Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable and high velocity GTM motion
Our take
Finding and fixing software problems can take a significant amount of time that engineers could otherwise spend driving innovation. Resolve AI provides a platform that can automate a significant portion of this process, freeing up humans for more important or unique tasks.
Leveraging generative AI, Resolve's platform automates root cause analysis and incident response, cutting the mean-time-to-resolution by an impressive 80%. The AI handles all common alerts and actions, can understand code and capture changes without the need to be trained.
These capabilities mean that Resolve AI can automate a greater chunk of incident resolution than other tools, a fact that makes it stand out as a valuable investment. The company has raised substantial funding, leading to a Unicorn valuation in 2025. It will use its cash injection to grow its sales capabilities and expand its platform even further.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2024
$35m
SEED
Total funding: $35m
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Spiros Xanthos
(Founder & CEO)Previously SVP and General Manager for the Observability Business at Splunk. Was CEO and Founder at Omnition, started and ran Pattern Insight until selling it to VMware, and founded ezhome.
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