Customer Support Associate, Semble
Bilingual French & English
£30-32k
+ Equity
Cloud-based medical & administration system
Posted today
Cloud-based medical & administration system
101-200 employees
Posted today
£30-32k
+ Equity
101-200 employees
Company mission
To amplify the impact of healthcare professionals.
Role
Who you are
- Fluent spoken and written English and French
- Experience supporting customers in a B2B SaaS environment
- A genuine passion for delivering exceptional customer experiences
- Strong problem-solving skills and the curiosity to understand technical products quickly
- The ability to remain calm, organised and empathetic in fast-moving situations
- Excellent communication skills with confidence explaining technical concepts simply
- Experience with platforms such as Zendesk, HubSpot, Freshdesk, Intercom or similar
- Healthcare or another regulated industry is a bonus, but not essential
What the job involves
- Every day, doctors, practice managers and clinic teams depend on Semble to deliver care to their patients
- When they need help, our Customer Support team is the difference between frustration and confidence
- We're looking for a bilingual French and English Customer Support Associate who loves solving problems, enjoys helping people and is excited to become an expert in our platform
- You'll support customers throughout their journey, from helping them get started successfully to resolving complex questions as they grow with us
- This isn't simply about answering tickets
- It's about building trust, improving customer confidence, sharing insights that shape our product and delivering the kind of support that becomes one of the reasons customers choose to stay with Semble
- Deliver thoughtful, high-quality support to customers in both French and English across email, phone and other digital channels
- Take ownership of customer issues from first contact through to resolution, keeping customers informed every step of the way
- Support onboarding activities including account configuration, go-live preparation and customer training where appropriate
- Become a trusted product expert, helping customers get maximum value from Semble
- Work closely with Product, Engineering and Customer Success to share customer feedback, identify recurring issues and improve the customer experience
- Create and continuously improve knowledge articles, guides and self-service resources that empower customers
- Use AI-powered support tools to improve productivity while always maintaining Semble's human touch
- Monitor support queues, identify urgent or high-impact situations and ensure they receive the right priority
- Identify trends, customer pain points and potential churn risks, helping the wider business improve
- Maintain accurate records and contribute to a culture of continuous improvement
- What success looks like
- Customers consistently rate your support highly through excellent CSAT
- You resolve issues efficiently without compromising quality or empathy
- You help customers become confident, successful users of Semble
- You actively contribute ideas that improve our product, processes and knowledge base
- You embrace new technology and AI to make both customers and colleagues more successful
Our take
In healthcare, overloaded systems riddled with room for error are in dire need of an overhaul. Semble (previously Heydoc) is one of the startups stepping in to try and fix the problem. Its integrated clinical system aims to help practices manage patient data and streamline their administration and operations.
Semble is not the only option in the market, but its focus on private hospitals and clinics may well work to its advantage, as many of its competitors primarily target the NHS. The company's cloud-based system aligns the company with the broader trend towards cloud-based operations, another good sign for its future growth.
A well-funded business, Semble has been able to remain at the forefront of innovation through adding automation and most recently, AI to its system. A considerable influx of investment in 2024 will help to consolidate its market position in the UK as well as support the expansion of its newer presence in France.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2026
$40.2m
SERIES C
Oct 2024
$15m
SERIES B
Total funding: $67.7m
Company benefits
- The great feeling coming with knowing you do something that matters: improving healthcare!
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days holiday a year (including BH), that we will expect you to actually take so you can recharge and rest
- Get the tech you need - You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva.
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office
Company values
- Impact - we do work that matters
- Collaboration - we are in it together
- Human touch - we deeply care
Company HQ
WeWork Bercy, Paris (France)
Leadership
Christoph Lippuner
(Co-Founder & CEO)Previously Executive Director at J. P. Morgan, before Co-founding and serving as CEO at Orogo.
Mikael Landau
(Co-Founder & CTO)Previously Executive Director at Goldman Sachs, before moving on to Co-found Orogo.
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