Director of Customer Success, AutoRABIT
$150-180k
More information about location
Salesforce DevOps Solutions
Be an early applicant
Salesforce DevOps Solutions
201-500 employees
Be an early applicant
$150-180k
More information about location
201-500 employees
Company mission
AutoRABIT's mission is to make Salesforce development easier
Role
Who you are
- 6–9+ years in B2B SaaS with 5+ years leading Customer Success teams or post-sales; proven ownership of NRR/GRR and renewals at enterprise scale
- Domain fluency in Salesforce platform programs or DevOps at scale: CI/CD, version control, release management, governance, and audit trails
- Cross-functional leadership across Sales, Services, Support, Product, and Marketing; disciplined operating cadence and forecasting
What the job involves
- Own adoption, retention, expansion across our strategic U.S. customers for AutoRABIT’s product line
- Lead a regional CSM organization and cross-functional motions that make Salesforce development faster while meeting enterprise-grade security, backup, and compliance requirements
- Reports to VP of Customer Success & Enterprise Services. Partners tightly with Sales, Enterprise Services, Support, Product, and Marketing. Team includes a mix of mid-level and Senior/Enterprise CSMs
- Net Revenue Retention ≥ agreed annual target; GRR ≥ agreed annual target; logo retention ≥ agreed annual target
- Expansion of ARR from adoption of additional AutoRABIT capabilities (CI/CD, metadata-aware deployments, backup/restore, data seeding/archiving, code compliance and security performance)
- Time-to-value and usage depth improvements tied to Salesforce DevOps best practices (automated CI/CD, governance, auditability)
- Executive health for top U.S. accounts with clear risk/renewal forecasts and board-ready narratives
- Architect and execute a U.S. success strategy for a regulated-industry customer base: success planning, adoption plays, QBR/EBR rhythm, renewal choreography, and expansion pathways
- Build and lead a high-output CS management layer; set territories, coverage models, capacity, hiring bar, and competency ladders for CSMs
- Institutionalize value realization for Salesforce DevOps: release velocity, change failure rate, MTTR, and audit/compliance readiness; align use cases to additional product features and products
- Stand up CS Operations rigor: health scoring, standardized success plans, renewal/expansion forecasting, Executive Sponsor mapping, and voice-of-customer loops to Product. Benchmarks and metric focus align with current SaaS practice
- Oversee onboarding and value-acceleration programs with Services and Support; codify strategy playbooks for adoption of best practices
- Govern escalations and incident postmortems; drive preventative adoption of backup, recovery, and governance features to reduce risk
- Represent U.S. customers in roadmap and advocacy forums; publish quarterly outcome reports and executive briefs
- Adhere to set internal controls
- NRR, GRR, CSAT, logo retention, expansion ARR, time-to-first-value, deployment frequency, change failure rate, support-to-success deflection, QBR/EBR completion, forecast accuracy. Metric emphasis reflects current SaaS benchmarks and CS leadership studies
- Security-first adoption, ensuring backup/restore and governance are baseline, not add-ons
- Outcome-based engagement: map each account to measurable DevOps and compliance outcomes tied to AutoRABIT modules
- Data-driven management: standardized health, risk telemetry, and playbooks; weekly renewals forecast and pipeline of expansions reviews
- Tools:
- Salesforce, Jira, CS platform (e.g., Gainsight/ChurnZero), BI stack, AutoRABIT platform modules (CI/CD, Vault, CodeScan, Guard)
Application process
- In-person interview required
Our take
Fortune 1000 companies in regulated industries now need to manage their Salesforce environments and Salesforce development with the same rigor and vigilance they have learned to apply to the rest of their more traditional IT apps and systems.
AutoRABIT helps them do this with DevSecOps solutions that are created specifically for the differences in the Salesforce environment. The company is distinguished by its impressive array of products and services from Salesforce data recovery to merging of CRM code from different developers.
The startup is now shifting its focus from operational and security capabilities to cost-reduction strategies. That means investing a portion of new funding into AI and machine learning technologies for automation.
The difficulty for AutoRABIT will be competing on so many fronts. Salesforce tooling is now an incredibly large industry with many individualised use-cases, each with their own startups developing powerful, cutting-edge products. Perhaps the company’s impressive growth will give it the opportunity to acquire some of these new players and protect its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2022
$26m
SERIES B
Jun 2021
$7.3m
EARLY VC
Total funding: $45.8m
Company benefits
- A chance to grow within the company
- An opportunity to make a real difference in a dynamic work environment
- A work community that supports your personal development and wellbeing
- An internationally diverse team of technically strong professionals
Company HQ
Financial District, San Francisco, CA
Leadership
Vijay Rayudu
(CTO & Co-Founder)Previously Director of Operations at TechSophy. Before that worked as a Senior Development Manger at Cordys Hyderabad.
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