Operations Associate, Wheel
Contract
Virtual care platform
Be an early applicant
Virtual care platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To put great care within everyone's reach.
Role
Who you are
- If you’ve worked in operations at a high-growth tech company and thrive in fast-paced, high-ownership environments, we want to meet you
- 3+ years of operations experience at a high-growth tech company, marketplace, or tech-enabled services org
- Demonstrated ability to manage high-volume, detail-heavy workflows without dropping balls
- Strong written and verbal communication skills - professional, clear, and personable under pressure
- Experience working directly with external stakeholders (e.g., customers, providers, clients)
- Operational mindset: you see the inefficiencies and instinctively want to fix them
- High EQ and comfort interacting with clinicians in a professional, empathetic manner
- Self-starter with excellent time management, prioritization, and follow-through
- Experience with low-code tools required (i.e. Retool)
- Experience with SQL, PowerBI, Tableau or Looker required
What the job involves
- We’re looking for a sharp, detail-obsessed, and highly personable Operations Associate (Contractor) to join our team and support the onboarding of clinicians in our growing healthcare marketplace
- You’ll be a key player in ensuring a world-class experience for providers while identifying opportunities to streamline and scale our onboarding workflows and processes
- You’ll be interfacing directly with clinicians and working cross-functionally to improve operational workflows, reduce friction, and raise the bar on every aspect of the onboarding funnel
- Serve as a primary point of contact for onboarding new clinicians, delivering a high-touch, high-quality experience
- Execute onboarding tasks to move high-volume clinicians through Wheel’s onboarding funnel and get them onboarded to client-specific protocols, ensuring high-quality readiness of our clinician network and fast throughput to our clients
- Identify inefficiencies or pain points in the onboarding funnel and propose operational improvements
- Collaborate with cross-functional teams (recruiting, credentialing, product, client success) to drive execution and iterate on onboarding flows
- Track and manage key onboarding metrics, raising blockers early and pushing initiatives forward with urgency
Our take
In an age where digitization is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.
The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.
With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.
Steph
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Medical, vision, and dental insurance
- Flexible PTO policy
- $5250 personal growth stipend
- $500 home office stipend
- Flexible WFH policy
- Paid parental leave
Company HQ
Civic District, Austin, TX
Leadership
Michelle Davey
(Co-Founder & CEO)They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.
Griffin Mulcahey
(Co-Founder)Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.
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