Account Manager, Appcues
Growth
$60-80k
This role will also be eligible for variable compensation. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). + Equity
More information about location
Platform for measuring product adoption
Be an early applicant
Platform for measuring product adoption
21-100 employees
Be an early applicant
$60-80k
This role will also be eligible for variable compensation. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). + Equity
More information about location
21-100 employees
Company mission
To make product adoption management and improvement easier, without needing to rely on a developer.
Role
Who you are
- The ideal candidate will have a SaaS Account Management background, a hunter mentality, and will be comfortable working with new technology to drive contract growth with decision-makers and influencers within product, marketing, engineering, and customer success teams
- 4+ years of experience in a B2B SaaS Account Management, ideally at a 30M+ company
- Proven track record of growing large, complex accounts and exceeding revenue goals
- Comfortable with outbound prospecting and building pipeline from within existing customer accounts
- Experience navigating complex organizations with multiple stakeholders and buying centers
- Strong executive presence — able to earn trust and drive urgency with VP- and C-level decision makers
- Ability to lead with value and educate customers on best practices, industry trends, and strategic opportunities
- Excellent communication, presentation, and negotiation skills with senior stakeholders
- Strategic thinker who can develop tailored growth plans based on customer goals and business context
- Experience working with decision-makers and influencers within product, marketing, engineering, and customer success teams
- Collaborative mindset and experience working closely with customer success and cross-functional teams
- Highly organized and self-motivated, with a strong sense of ownership
- Experience working with Salesforce
- Bonus: Knowledge & Interest in Appcues
What the job involves
- At Appcues, our Account Executives, Solutions Engineers, Account Managers, Customer Success, and Customer Support teams work together to help our customers adopt Appcues and create great user experiences
- The CX teams at Appcues help customers solve real, technical problems while creating the revenue streams that help the company and our customers drive product adoption
- As a Growth Account Manager, you’ll play a critical role in driving growth across our largest and most high-potential accounts
- You’ll be responsible for building relationships with key stakeholders, uncovering new opportunities, and executing strategic outbound efforts to expand our footprint within these accounts
- You’ll partner closely with Customer Success Managers to develop account plans, pursue referral opportunities, and identify areas for expansion through account research, stakeholder mapping, and targeted outbound outreach
- Your day-to-day will involve a blend of outbound prospecting, relationship management, renewal contracting, and cross-functional collaboration to accelerate growth in your portfolio
- Lead and execute a strategy to expand portfolio of high-potential accounts
- Partner closely with Customer Success Managers and Marketing counterparts to use account intelligence to develop and execute strategic account retention and growth strategies
- Meet or exceed quarterly expansion pipeline and revenue targets
- Map key growth potential accounts to comprehensively understand their priorities, business units, stakeholders, and buying centers
- Identify and engage non-converted buyer centers to maximize account expansion through referrals and outbound prospecting
- Build strong, consultative relationships with senior decision-makers to uncover new opportunities
- Lead renewal conversations with a focus on maximizing value and driving upsell
- Use data and insights from product usage and customer conversations to prioritize and time outreach effectively
- Act as the commercial guide of the account — responsible for setting the vision and strategy for growth and coordinating internal resources to execute
- Conduct sales qualification calls, platform demos, and contract negotiations for new teams or divisions within assigned accounts to expand total customer contract value
- Actively participate in weekly pipeline reviews
- Advocate for customer needs for training and services where needed
- Advocate for the overall health of relationship to Appcues, acting proactively to address issues and concerns
- Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
- Maintain accurate pipeline and forecast data in CRM systems
- Serve as a trusted advisor and advocate for customers, connecting their goals to our solutions
- Contribute to the development of best practices for strategic account growth
- We work in Slack, Zoom, and a collection of modern collaboration tools
Our take
Every digital business deals with change, and much of this change comes with adopting new products relative to improving processes. Evaluating the effectiveness of respective products requires its own methodology and investment in time, energy and expense. The digital experience platform is a growing but lucrative market that reached a valuation exceeding $20 billion in 2025.
Appcues has created a no-code platform that allows businesses to analyze product usage as well as communicate their reactions. Appcues is easy to integrate into pre-existing platforms as it functions as a Google Chrome extension. Once you establish an account, you can log into Appcues Studio and manage flows and events, target experience, and app feedback.
Appcues provides consumers with a smoother on-boarding experience by offering product tours and welcome messages. This simple-to-use system has already been welcomed by a variety of large vendors including Lyft, Clearbit and AdRoll.
Freddie
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$32.1m
SERIES B
Aug 2018
$10m
SERIES A
Total funding: $45.8m
Company benefits
- You'll have a solid health, dental, and vision plan; access to 401k, and a generous family leave policy
- We offer a $1,000 home office stipend, and an additional $500 annual budget for extra work-related technology
- Home office not cutting it? We'll reimburse your monthly coworking fees
- Equity offerings
- We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, ad hoc Lunch & Learns at team lunches, and more!
- We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Jackson Noel
(Co-Founder & CEO)Having worked for GE Capital for 3 years, Jackson took an MIT MBA before working for a year in Growth for Testive. They left this in 2014 having co-founded Appcues in 2013.
Jonathan Kim
(Co-Founder & Board Member)Jonathan started their career as a Fenway News Online Editor for 3 years, before working at Performable and serving as a Subspot Software Engineer in 2013. Having founded it in 2013, they have been a Board Member at Appcues since June 2020.
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