Account Manager, Coin Metrics
Plus bonus and options plans
Financial intelligence metrics platform for crypto
Open for applications
Financial intelligence metrics platform for crypto
21-100 employees
Open for applications
Plus bonus and options plans
21-100 employees
Company mission
To empower people to make informed crypto financial decisions.
Role
Who you are
- Strong knowledge of the cryptocurrency market, blockchain technology, and related products and services
- Proven track record of identifying opportunities for upselling and cross-selling additional services or features
- Experience in managing and growing client accounts, meeting sales targets, and driving revenue growth
- Excellent interpersonal and proactive communication skills, with the ability to build rapport and influence key stakeholders
- Strong negotiation and problem-solving abilities, with a focus on delivering exceptional customer satisfaction
- Self-motivated and results-driven team player, with the ability to operate with a sense of urgency
- Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously
- Proficiency in CRM software (Hubspot preferably) and other relevant tools for account management and sales tracking
- Basic understanding of APIs
- Bachelor's degree in Business, Finance, or a related field. An advanced degree is a plus
- Willingness to travel as needed to meet with clients and attend industry events
- Experience in account management, preferably in the cryptocurrency or financial technology industry
What the job involves
- Coin Metrics is recruiting an Account Management professional to join our team in the United States
- Our Account Management team is responsible for management of our current client base, revenue production through upselling products and the renewal process, management of customer interactions and advocacy of our customers
- Develop and maintain strong relationships with clients, acting as their primary point of contact
- Understand client needs, goals, and challenges within the industry and offer tailored solutions
- Provide ongoing support to clients, ensuring their satisfaction and long-term partnership with the company
- Develop and execute account strategies to drive client engagement and adoption of our products
- Identify opportunities for upselling and cross-selling additional services or features
- Work closely with clients to ensure they are maximizing the value of our offerings, providing guidance on best practices
- Collaborate with internal teams (e.g., product development, marketing, and customer support) to ensure the successful delivery of client projects
- Act as a liaison between clients and internal teams, communicating client requirements and feedback
- Monitor project timelines, budgets, and deliverables to ensure client expectations are met
- Educate clients on emerging trends, technologies, and opportunities within the space
- Regularly report on account performance, including client satisfaction, revenue growth, and product usage
- Analyze account data to identify trends, risks, and opportunities for improvement
- Provide clients with detailed reports and presentations on their account status and performance
- Lead the onboarding process for new clients, ensuring they have a smooth and successful start with our products
- Conduct demos and training sessions and webinars to educate clients on how to use our platform effectively
- Provide resources and support to help clients navigate the decentralized ecosystem
Our take
Coin Metrics is a provider of crypto intelligence for financial organizations, providing industry analytics, network data and market information, with the aim of helping its customers to make informed crypto financial decisions.
The company supplies a range of products including ATLAS™, a complete blockchain search engine; datonomy™, a classification system for digital assets which was a collaboration with Goldman Sachs and MSCI; and CM FARUM™, a blockchain network risk management offering. These, plus its other capabilities, makes Coin Metrics a comprehensive option for those seeking crypto intelligence.
The company is not short of competition, but it is regarded as a leader in the space and continues to grow, with clients including the likes of Osprey Funds and BlockFi. It is also well-funded, with investment supporting further product innovation and expansion into international markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$6.8m
LATE VC
Apr 2022
$35m
SERIES C
Total funding: $64.7m
Company benefits
- Flexibility - work where you want while staying connected to the team through our well-honed remote work option
- Generous equity program
- CM Labs enables you to follow your passion
- Paid time off
- Global company offsites
Company values
- Open - Promote transparency and support open, public crypto networks
- Pioneering - Set the industry standard for how these crypto networks and assets are monitored and analyzed
- Elucidating - Design actionable, fit-for-purpose metrics, benchmarks and insights
- Neutral - Remain impartial in the derivation and analysis of indicators and benchmarks
Company HQ
Financial District, Boston, MA
Articles
Leadership
Tim Rice
(CEO)Previously worked as Global Head of Pricing and Reference Data at Rueters for 8 years. Also worked at ConsenSys as Capital Markets Blockchain Content Strategist, and co-founded TruSet in 2016, where they currently serve as Non-Executive Director.
Nic Carter
(Chairman)Having studied at the University of Edinburgh Business School, Nic spent 9 months at Fidelity Investments before co-founding Coin Metrics in 2017. They have been Chairman since alongside serving as a Castle Island Ventures Partner.
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