Senior UX Researcher, Catawiki

• We are seeking a passionate and talented Senior UX Researcher to join our UX team
• Proven Track Record: 4+ years of experience in UX research with a demonstrable history of improving products and services through research
• Quantitative and Qualitative Balance: Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors
• Customer Advocacy: Passion for customer-centricity and a proven ability to champion the user perspective within an organization
• Collaboration: Experience working closely with cross-functional teams in agile environments, including designers, product managers, engineers, and data experts
• Communication Skills: Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making
• Organizational Skills: Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. Comfortable working with tight deadlines
• Education: Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field

• This is a pivotal role that combines hands-on research expertise with leadership in maturing our research practice
• You will take a mixed-methods approach, leveraging both qualitative and quantitative insights, to deeply understand the needs, behaviours, and motivations of our users
• Additionally, you will champion customer-centricity, democratize research through tools and best practices, and own the systematic measurement of customer satisfaction across the user journey.
• Lead Research Initiatives: Set the research strategy and research roadmap for Catawiki. Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions
• Empower Teams: Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research. Provide teams with the tools, methods, and best practices needed to conduct their own research
• Mixed-Methods Approach: Design and conduct foundational, formative, and evaluative research by combining qualitative methods (e.g., moderated/unmoderated usability testing, focus groups, interviews, card sorting) with quantitative techniques (e.g., surveys, A/B testing, behavioral analytics, and statistical analysis) to create a holistic view of user behavior. Use tools like Maze, AB Smartly, Mixpanel, and Hotjar to gather insights
• Advocate for Users: Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level. Influence stakeholders by delivering impactful and actionable research findings
• Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction across the user journey. Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap
• Communicate Insights: Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders. Create user models, personas, and other tools to ensure insights stick with teams
• Foster Research Maturity: Develop and implement a UX research roadmap that aligns with organizational goals. Mentor team members and champion a culture of curiosity and continuous learning

• Regular fun activities both on and offline e.g summer parties, boat rides and regular team events
• Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki
• Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
• We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more
• Tailored learning and development opportunities to support your personal and professional growth
• Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers
• Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years
• Additional leave allowances for important life events such as moving, engagement & marriage
• Each year Catawikians get an additional day’s leave to Pursue their Passion!

Total funding: $263.5m

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