Customer Support Representative, Groover
Freelance
Connecting music artists to talent seekers
Job no longer available
Connecting music artists to talent seekers
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower all artists to get their music heard.
Role
Who you are
- Adaptable [Must Have]
- Problem solver [Must Have]
- Fast learner [Must Have]
- Good writing skills [Must Have]
- Empathetic and caring [Must Have]
- Good level of English and French [Must Have]
- Experience in customer support [Nice to Have]
- Comfortable working within the Paris time zone [Must Have]
- Someone who is passionate about customer service and the music industry
What the job involves
- The person will be hired on a freelance basis to support the team. You will play a crucial role in ensuring that artists receive the help they need and maintaining high support standards
- Responding to customer support queries from artists, providing them with helpful, empathetic assistance
- Troubleshooting issues and identifying solutions in a timely manner
- Working closely with the rest of the support team to ensure a smooth workflow
- Engaging with artists and addressing their concerns, while understanding their needs and providing clear explanations
- Assisting with various tasks as needed, including documenting common issues or feedback
Application process
- Screening interview with Eugénie
- Home challenge
- Technical/Fit Interview with Emma & Dorian
Our take
The barrier of entry to the music industry is infamously high, and it can prove difficult for independent music artists to promote their tracks, reach the right audiences, or gather constructive feedback. Groover sets out to solve this, supplying a platform that connects artists to music curators, radio stations and labels looking for talent, guaranteeing that these professionals will not only listen to their tracks but also provide feedback.
As it gets easier to release music and subsequently harder to stand out from the crowd, Groover's offering could offer real value to artists looking to forge a career. A Series A funding round awarded in 2024 has helped the company further enhance its service with capabilities such as marketing and career development support, and expanded its presence in North America, Europe, and LATAM.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2024
$8m
SERIES A
Nov 2021
$7m
EARLY VC
Total funding: $16.5m
Company benefits
- Team events: OKRs presentation and strategic all hands all quarters, concerts, family diners on Thursdays, yearly team event (G-days) once a year
- Full Remote flexibility. Great offices in the center of Paris and NYC
- Perks: JRTT, Concerts, Swile Card, Alan Insurance, culture expenses (open book or vinyls), learning/coaching
- Meet our ambassadors program: you can work remotely (with covered expenses for travels, housing and co-working) in a city where a Groover ambassador is located (Boston, Rio, Bologne, London etc.)
Company HQ
Roquette, Paris, France
Leadership
Romain Palmieri
(Co-Founder & CEO)Artist, Label Owner and Founder of December Square. Angel Investor for a few startups. Prior experience includes Investor Relations Analyst at Criteo.
Rafael Cohen
(Co-Founder & CPO)Former Administrative and Financial Manager for Schoolab, and Producer's Assistant at Première Fois Productions.
Dorian Perron
(Co-Founder & Business & Music)Co-Founder and Chief Editor at Indeflagration. Was a Freelance Consultant for Crème de la Crème, and undertook internships at Bpifrance and La Tribune.
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