Manager of Customer Success Team, Leap Tools
Mid-Market
CA$90-100k
AR visualisation platform
Be an early applicant
AR visualisation platform
101-200 employees
Be an early applicant
CA$90-100k
101-200 employees
Company mission
To revolutionise the retail experience and advance the frontiers of computer vision technology.
Role
Who you are
- 5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environment
- Strong leadership and team management skills
- Proven track record of driving customer satisfaction, retention, and revenue growth
- Excellent communication (written and verbal), problem-solving, and relationship-building skills
- Ability to analyze data and make strategic recommendations
- You are comfortable working in the Google Workspace (Google Sheets and Google Docs) and with Salesforce
- Bonus asset: Fluency in a second language
What the job involves
- You have a strong account management and technical background and want to leverage your desire to build relationships
- You are on a mission to build a team of trusted advisor to customers and strive to ensure their success
- You are curious and interested in the details that enable business objectives for those we partner up with
- You want to make a big impact and take ownership of process improvements, as well as working directly with a team to implement them
- We hire humans, not job descriptions
- You should apply even if this role and salary range don't align with your experience
- We’re happy to create unique roles and compensation for the right talent
- Grow a book of customers by leading a team of Customer Success Managers
- Use your technical understanding to best support your team managing our customers
- Leverage your exceptional success and account manager experience
- Maintain a high customer retention rate
- Develop strategies to increase revenue retention and drive growth within our customer base
- Serve as the voice of our customers to our internal teams - including Product, Sales, and Leadership
- Create and document knowledge in a central repository of technical solutions to customer problems
- Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers
- Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals
- Support CSMs and customers on escalations and challenging situations
Application process
- Now: You upload your resume and complete a brief questionnaire
- Step 1: We arrange a video call with you to assess your abilities
- Step 2: Complete a take-home assessment
- Step 3: You attend the second video interview soon after
- Step 4: You meet one of the founders
- Step 5: You receive an offer
Our take
Leap Tools is an AR visualisation platform that helps retail customers visualise the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.
Through its visualisation app Roomvo, Leap Tools can show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers into real customers because they don't have to rely on their imagination.
This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Yorkville, Toronto, ON
Leadership
Pawel Rajszel
(CEO)Also Co-Founder of Roomvo app.
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