Senior Backend Engineer, Gorgias
More information about location
2 days a week in office
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
More information about location
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Tech Stack Proficiency: You have experience with Python
- We can also consider extensive experience on Ruby on Rails, Node.js, Java, or C# in building SaaS tools and APIs
- Cross-Functional Teams: You've been part of teams that include engineers, designers, and product managers
- Technical and Business Perspective: You can explain your projects from both a technical and business standpoint
- Fast-Paced Environment: This is a fast-paced setting where things move quickly, with multiple product shipments per day
- Production Experience: You're familiar with shipping and monitoring applications in production environments using tools like Datadog or Grafana
- Versioning: You have experience working collaboratively through a review process using versioning tools such as GitHub or GitLab
- Handling High Traffic: You have experience building scalable, fault-tolerant web applications optimized for heavy traffic. Your expertise includes managing thousands of API calls per second and handling hundreds of thousands of queries per second (QPS) for 16,000 stores worldwide
- DevOps Skills: You are experienced with DevOps tools and practices like Docker, Terraform, and Kubernetes
- Maximizing your impact: You are not afraid to iterate fast and pivot when new data modifies the scope of a feature
- Ownership: Do you take ownership of your work, including your mistakes? We'd love to hear about times you went above and beyond
What the job involves
- Design features, API, and models for 16000 merchants and 12M shoppers across the world
- Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers
- Collaborate with other teams within an engineering team of 100 and counting engineers
- Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components
- Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic
- Ship your features in production by yourself; we empower engineers to be as autonomous as possible
- Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria
- Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers
Application process
- Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours
- Meet one of our tech recruiters (30 minutes)
- Meet two of our Engineering Managers (45 minutes)
- Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)
- Meet the CTO and co-founder (30 minutes)
- After completing these steps, we conduct reference checks before extending an offer
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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