Senior Backend Engineer, Gorgias

Salary not provided

Docker

Kubernetes

Python

Java

Node.js

Terraform

Grafana

Ruby on Rails

Datadog

Senior and Expert level

Paris

More information about location

2 days a week in office

The conversational AI platform for eCommerce

Open for applications

The conversational AI platform for eCommerce

501-1000 employees

B2BInternal toolsCustomer serviceSaaS

Open for applications

Salary not provided

Docker

Kubernetes

Python

Java

Node.js

Terraform

Grafana

Ruby on Rails

Datadog

Senior and Expert level

Paris

More information about location

2 days a week in office

501-1000 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

To empower eCommerce brands to grow through AI-powered customer experience.

Job

Company

Role

Who you are

Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering
Ideally Python
You're comfortable working with complex product architectures and have a deep understanding of modern software design principles
You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code
You think in terms of systems and are pragmatic when solving problems under real-world constraints
You write clean, testable code and care about building high-quality software that lasts
You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations
You value feedback, learning, and continuous improvement for yourself and the team

What the job involves

Design features, API, and models for 16000 merchants and 12M shoppers across the world
Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers
Collaborate with other teams within an engineering team of 100 and counting engineers
Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components
Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic
Ship your features in production by yourself; we empower engineers to be as autonomous as possible
Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria
Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers

Application process

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours
Meet one of our tech recruiters (30 minutes)
Meet two of our Engineering Managers (45 minutes)
Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)
Meet the CTO and co-founder (30 minutes)
After completing these steps, we conduct reference checks before extending an offer

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (3)

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Alex Plugaru

(Co-Founder & CTO)

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Romain Lapeyre

(Co-Founder & CEO)

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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