Strategic Customer Success Manager, Miro
+ Competitive equity package
Visual workspace for innovation.
Be an early applicant
Visual workspace for innovation.
1001+ employees
Be an early applicant
+ Competitive equity package
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- We're looking for someone with 3-5+ years of enterprise experience who thrives in ambiguity and gets energized by turning customer challenges into opportunities
- 3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role
- Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)
- Strong independent work style with excellent project management and prioritization abilities
- Willingness and ability to travel as needed
- Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required
What the job involves
- Miro is transforming how enterprise teams collaborate, and we need a Strategic Customer Success Manager to unlock our customers' full potential
- You'll solve a critical challenge: ensuring our largest customers don't just use Miro, but weave it into how they innovate. This means building strategic partnerships with executive-level stakeholders, spotting expansion opportunities, and turning satisfied customers into passionate advocates
- You'll combine analytical thinking with relationship-building skills to prevent churn, drive growth, and guide teams toward breakthrough outcomes
- Drive retention and expansion by growing product usage and adoption across your customer portfolio
- Partner with key stakeholders to understand business objectives and co-develop strategic success plans
- Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines
- Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies
- Champion Miro's capabilities to guide customers toward their goals
Application process
- 01. Recruiter Screen
- A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro
- 02. Hiring Manager
- The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes
- 03. Skill Assesment
- An interactive presentation to see your skills in action, based around a particular case study or business problem
- 04. Meet the Team
- Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture
- 05. Leadership Round
- Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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