Customer Care Representative, Wolf & Badger

• Exceptional communication skills and efficient, accurate administrative skills will enable you to thrive in this role
• A natural communicator with excellent written and verbal skills, able to engage customers with clarity, empathy, and professionalism
• A friendly, solutions-focused mindset. You stay calm under pressure and bring a positive energy to every interaction
• Experience thriving in fast-paced environments, juggling multiple tasks while staying focused on quality and results
• Solid organisational skills and a sharp eye for detail. You spot the small things that make a big difference
• A background in customer service or e-commerce, ideally with online retail experience
• Familiarity with CRM tools (Dixa, Zendesk, or Salesforce are a plus) and a willingness to learn new systems quickly
• An interest in ethical business practices, fashion and sustainability. We are proud to be an ethical B Corp making a positive impact on people and our planet
• You will be required to work 5 days per week on 8hr shifts alternating between 9am-5pm & 11am-7pm

Desirable

• We are looking for a self-motivated customer service professional to join our team and be a catalyst for building our Wolf & Badger community
• As Customer Care Representative, you will be the first point of contact for our brands and customers, you will provide world-class support across calls, live chats, emails and social media
• Customer Experience & Support: Deliver exceptional customer service through our help desk platform (Dixa)
• Order Management & Returns: Accurately manage order updates, returns, and refunds using multiple systems, ensuring timely resolution and clear communication with customers
• Product & Styling Guidance: Provide thoughtful, personalised styling advice to help customers feel confident in their choices and connected to our brand
• Review & Social Media Engagement: Respond to customer feedback across platforms like Trustpilot and social media, turning reviews into opportunities to delight and engage
• Brand Communication & Collaboration: Liaise with our partner brands to quickly and effectively resolve customer queries, maintaining high standards of service and collaboration
• Live Chat & On-Site Support: Use live chat to assist website visitors in real time, offering guidance, product information, and a friendly point of contact
• Order Status Updates: Keep customers informed about the progress of their orders with proactive, timely updates that build trust and reduce uncertainty
• E-commerce Support: Support the wider e-commerce team with operational tasks and day-to-day activities, contributing to seamless digital customer experiences
• Teamwork & Culture: Work collaboratively with your teammates, offering support, sharing knowledge, and contributing to a positive and inclusive team environment