Product Management Director, ForgeRock
$170-188k
Identity and access management solutions
Be an early applicant
Identity and access management solutions
1001+ employees
Be an early applicant
$170-188k
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- You will bring a strong product mindset to services innovation, leveraging AI, cloud, and human expertise to deliver differentiated experiences for our customers
- 10+ years of experience in Product Management, Customer Success, Professional Services, or Support roles
- Proven track record of designing, launching, and managing service or success offerings at scale for SaaS or enterprise software companies
- Experience managing portfolios with both digital and human-delivered service elements
What the job involves
- We are seeking a dynamic Product Management, Director to lead the strategy, development, and lifecycle management of our Professional Services, Customer Success, and Support offerings
- This role will define and evolve our services portfolio, ensuring our offerings drive measurable customer value, are scalable, profitable, and aligned to customer needs across their Ping Identity journey
- You will work cross-functionally with Sales, Engineering, Marketing, Finance, and Global Services teams, and have a direct impact on customer outcomes, revenue growth, and operational scalability
- Define, evolve, and manage the services and success offering portfolio (Professional Services, Customer Success, and Support), ensuring clear value propositions and alignment to customer journey stages
- Work with key stakeholders and leaders to simplify the plan portfolio, communicate the value of the plans to both internal and external stakeholders and build a roadmap that delivers wild customer success
- Offering Development: Design innovative, scalable, and profitable service offerings, combining digital tools, AI-driven experiences, and expert services
- Leverage best in class pricing strategies that balance margin delivery with customer attach
- Cross-functional Collaboration: Work closely with Sales, Pre-Sales, Customer Success, Product Management, and Marketing teams to integrate offerings into go-to-market strategies
- Work collaboratively with other members of the product management team where success offerings interface with other services or products in the overall portfolio
- Metrics-Driven Management: Build frameworks for offer adoption, attach rates, profitability, NPS/CSAT scores, and customer outcomes
- Customer-Centric Design: Incorporate customer feedback, market research, and competitive insights into offering design and lifecycle management
- Understand customer needs and build use-cases to drive plan improvement and develop new success offerings
- AI and Automation Integration: Drive opportunities to embed AI, automation, and telemetry into services to enhance customer experience and operational efficiency
- Field Enablement: Develop enablement programs and sales tools to support offering adoption and sales success
- Provide support to field sales/pre-sales teams: during sales pursuits, positioning and communicating success offerings, quoting and responding to related questions
- Work with the field teams to ensure innovation in the field is incorporated back into the success portfolio to serve customers
- Lifecycle Management: Own the complete lifecycle of offerings—launch, evolution, sunsetting—with a focus on innovation, ROI, and continuous improvement
- Executive Collaboration: Engage directly with executive leadership and key customers to align services strategy with business priorities
Our take
PingIdentity is a platform, delivered through both cloud services and on-premises software, that is used to provide a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
The digital identity market is worth approximately $30 billion today but growing at upwards of 18.5% and potentially as big as $100 billion by 2024, according to the latest forecasts. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock went some way to consolidating a firm rooting in the industry for both companies.
The now combined, PingIdentity and Forgerock have successfully attracted considerable funding and serve hundreds of brands, including Morningstar, Vodafone, and GEICO as well as governments like Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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