Account Manager, SeatGeek
+ Equity stake
Ticketing platform for live events
Job no longer available
Ticketing platform for live events
501-1000 employees
Job no longer available
+ Equity stake
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 3-5 years in a client-facing, strategic Account Management or Sales focused role
- A combination of being comfortable in a client-facing role, but also analytical enough to crunch the numbers
- An interest in finding creative ways to increase revenue and improve the live experience, even if it means reimagining how things were done in the past
- Sports exposure is a plus
- History of success in project or account management role
- Experience creating and delivering client presentations
- Ability to operate in a cross-functional environment
- Excellent time management, communication and interpersonal skills
- Proficiency with data visualization, CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)
- Passion for the business of live events with a specific interest in sports
What the job involves
- An Account Manager at SeatGeek knows their client’s business needs and proactively provides insights and solutions in order to grow the business and ensure client satisfaction
- They collaborate with the client and present innovative product updates and advances in SeatGeek’s technology & Services stack
- In this role you will drive thought leadership on the evolving ticketing software, sports and entertainment space and advocate across the organization on behalf of partners and opportunities
- You will keep a pulse on the health of your client’s business, and work to help them meet their KPIs
- You will work with your peers to map out and document key steady state interactions and initiatives
- Success in this role will be tied to your passion for creating a better ticketing experience for venues and their customers, and pushing the envelope on the industry status quo
- Lead contact on a portfolio of high-profile accounts, focused on developing and maintaining strong, healthy and long-lasting relationships and having a detailed knowledge of the client’s business
- Lead renewal negotiations working with the Director of Account Management on renewal close plans
- Be entrepreneurial: drive upsells by highlighting new product offerings through a consultative approach, spot gaps in the client product stack and in the market overall
- Hold responsibility for development and maintenance of client success plan and monitoring business KPIs for each client; alongside communication and progress tracking with all internal and external stakeholders
- Execute regular remote and in-person touch point meetings
- Operate as the voice of the customer internally by collaborating with other SeatGeek Enterprise business leaders/business units in Client Services, Product, Engineering and- to consistently deliver incredible client experience and business outcomes
- Partner with the Sales, Partnerships and Marketing teams to produce materials that highlight client successes and create positive referrals
- Proactively recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently to internal and external stakeholders
- Serve as an expert about the ticketing/software industry and share best practices amongst clients
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.7m
SERIES D
Total funding: $417.8m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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