Account Manager, SeatGeek
+ Equity stake
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
+ Equity stake
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- 3-5 years in a client-facing, strategic Account Management or Sales focused role
- A combination of being comfortable in a client-facing role, but also analytical enough to crunch the numbers
- An interest in finding creative ways to increase revenue and improve the live experience, even if it means reimagining how things were done in the past
- Sports exposure is a plus
- History of success in project or account management role
- Experience creating and delivering client presentations
- Ability to operate in a cross-functional environment
- Excellent time management, communication and interpersonal skills
- Proficiency with data visualization, CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)
- Passion for the business of live events with a specific interest in sports
What the job involves
- An Account Manager at SeatGeek knows their client’s business needs and proactively provides insights and solutions in order to grow the business and ensure client satisfaction
- They collaborate with the client and present innovative product updates and advances in SeatGeek’s technology & Services stack
- In this role you will drive thought leadership on the evolving ticketing software, sports and entertainment space and advocate across the organization on behalf of partners and opportunities
- You will keep a pulse on the health of your client’s business, and work to help them meet their KPIs
- You will work with your peers to map out and document key steady state interactions and initiatives
- Success in this role will be tied to your passion for creating a better ticketing experience for venues and their customers, and pushing the envelope on the industry status quo
- Lead contact on a portfolio of high-profile accounts, focused on developing and maintaining strong, healthy and long-lasting relationships and having a detailed knowledge of the client’s business
- Lead renewal negotiations working with the Director of Account Management on renewal close plans
- Be entrepreneurial: drive upsells by highlighting new product offerings through a consultative approach, spot gaps in the client product stack and in the market overall
- Hold responsibility for development and maintenance of client success plan and monitoring business KPIs for each client; alongside communication and progress tracking with all internal and external stakeholders
- Execute regular remote and in-person touch point meetings
- Operate as the voice of the customer internally by collaborating with other SeatGeek Enterprise business leaders/business units in Client Services, Product, Engineering and- to consistently deliver incredible client experience and business outcomes
- Partner with the Sales, Partnerships and Marketing teams to produce materials that highlight client successes and create positive referrals
- Proactively recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently to internal and external stakeholders
- Serve as an expert about the ticketing/software industry and share best practices amongst clients
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Jul 2020
$121m
SERIES D
Total funding: $462.2m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company values
- Start With Fans - When fans win, everyone wins
- Be Humbold - We're bold, but humble
- Pull Back The Curtains - We put outsized focus on building the most talented team possible
- Don't Do Bullsh*t Work - If unchecked, every job results in too many hours spent on bullsh*t work. We design how we work to spend the most time doing rather than preparing to do
- Stack The Lineup - Our team is our biggest unfair advantage, and the best teams bring together different backgrounds and experiences
- Play Long Ball - We take big bets on the future
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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