Payments Operations Specialist, Goodstack
1-5 days a week in office (Fitzrovia, London)
API-first giving & purpose platform
Be an early applicant
API-first giving & purpose platform
21-100 employees
Be an early applicant
1-5 days a week in office (Fitzrovia, London)
21-100 employees
Company mission
To harness technology and power purpose for every organisation worldwide.
Role
Who you are
- 2+ years of experience in payment operations, banking, financial services, or a similar role
- A strong understanding of payment systems, international funds transfers, and currencies
- A process-driven mindset with exceptional attention to detail
- Familiarity with domestic and international payment networks (e.g. SEPA, ACH, SWIFT)
- Proven ability to handle complex payment issues and provide clear, customer-centric resolutions
- Strong written and verbal communication skills
- A metrics-oriented approach, with experience meeting SLAs and KPIs
- Proficiency in Excel/Google Sheets and comfort with payment and data analytics software
- We’re looking for an exceptionally detailed, hands-on, process-driven Payments Operations Specialist to own the smooth flow of funds from customers to charities
Desirable
- Experience within the nonprofit sector or with social impact-oriented brands
- Familiarity with CSR or employee engagement initiatives, especially within corporate environments
What the job involves
- We are considering both full-time permanent and contractor applications for this position
- As a Payment Operations Specialist, You’ll play a vital role in ensuring the accurate, efficient, and timely flow of funds to nonprofits worldwide
- Your focus will be on executing payment-related processes, supporting the team in achieving service level agreements (SLAs), and resolving payment issues
- This role gives you a unique opportunity to work with global currencies, learn about international payment systems, and directly contribute to enabling positive change on a global scale
- Execute daily tasks related to payment processing, ensuring all payments are made accurately and on time
- Process payments to nonprofits via various methods, including bank transfers, checks, and card payments
- Respond to customer and internal queries regarding payments, ensuring clear and timely communication
- Handle complex payment issues such as failed payments, undeliverable donations, and reassignments, escalating issues when necessary
- Monitor and track payment workflows, ensuring adherence to SLAs and KPIs
- Detect, escalate, and help resolve domain-related problems and operational challenges
- Follow operational procedures meticulously while keeping track of critical updates to ensure compliance and efficiency
- Collaborate with other teams, including Operations, Customer Support, Product and Engineering, to improve payment processes and address challenges
- Identify opportunities to refine workflows for improved efficiency and effectiveness
- After 3 Months, Success Will Look Like:
- You have a strong understanding of the end-to-end payment processing workflow and key systems involved
- You’re executing daily tasks with accuracy and timeliness, consistently meeting SLA targets
- Complex payment issues are escalated and resolved efficiently, reducing recurring issues
- Customer queries are being addressed with clarity and empathy, contributing to high satisfaction levels
- You’ve identified and suggested improvements for at least one key process to enhance team efficiency
Application process
- We usually respond within a week
Salary benchmarks
Our take
Following major catalysts such as Covid-19, the Climate Crisis & Ukraine, it is becoming more apparent that aligning brands with purpose is more important than ever. However, the process for businesses to build purpose, donations & doing good into their products is archaic, manual, and inefficient.
Goodstack's API-first platform allows companies to quickly and easily build giving and purpose into what they do. Goodstack achieves this by building cutting-edge technology that takes away the complexities of giving to 8.6m nonprofits in over 185 countries.
Use-cases vary from allowing customers to give at the end of documentaries on their favourite streaming sites, supporting in-kind donations of software products, all the way powering giving on some of the world’s biggest social media platforms.
Goodstack's mission is to power purpose in every company worldwide and to achieve this, it closed a large Series A with General Catalyst at the beginning of 2022. It has offices in the UK, US & Australia and is focused on hiring talent moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2022
$37.8m
SERIES A
Jul 2021
$5m
EARLY VC
Total funding: $42.8m
Company benefits
- Automatic Enrolment Into Pension
- 25 days paid leave, plus bank holidays & Birthday leave
- £250 WFH Allowance
- Weekly Lunch and Unlimited Snacks in our London Office
- Goodstack Library: Any book on the company, read the book and provide a review and recommendation to get a new one
- Learning & Development Budget of £1,000
- Paid Sick Leave
- Volunteering Days Off
- Paid Birthday Off
- Cycle-To-Work Scheme
Company values
- Purpose over profit: We consider the actions as individuals and a collective and make decisions to maximise the positive impact on people. This means we act ethically and not at the expense of people
- Lemon twist: Great ideas come to life where being and thinking differently are celebrated - bring on the Lemon Twist!™️ 🍋 It’s the touch that makes us stand out. We embrace uniqueness, empowering everyone who engages with us to feel exceptional
- Candid & Kind: Ideas meritocracy discovered by direct honesty, but with no rudeness or disrespect - life’s too short!
- High speed, high agency: Moving fast to find even more scale. The nonprofit space has been left behind for too long - let’s make it awesome for them
Company HQ
Fitzrovia, London, UK
Leadership
Henry Ludlam
(Founder)Founder of TeamFirst and S&C Productions LTD. Previous experience providing founder advice and mentorship through Wayra.
Diversity, Equity & Inclusion at Goodstack
Henry Ludlam (CEO)
- As the CEO of Goodstack, I am proud to share our mission of harnessing technology to power purpose in every organisation worldwide. A crucial aspect of our success is our unwavering commitment to cultivating a diverse, inclusive, and equitable work environment that enables our team to thrive
- We take pride in our diverse and growing team representing 16+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
- Our policies, such as parental leave are designed to help our people balance work and family life, allowing them to prosper in their careers 🪁
- To foster our team's continuous growth, we've allocated a budget for Learning & Development, enabling team members to attend conferences, up-skill, and expand their knowledge with company-sponsored resources 📚
- At Goodstack, we dream big about the positive impact we can create and work relentlessly to deliver donations to purpose-driven organisations globally. We understand the intensity of our mission and prioritise our team's well-being by encouraging mental health breaks without salary deductions ❤️
- To support diverse work preferences, we offer flexible work arrangements, including remote work and a dedicated office space for our London-based employees. Together, we foster a candid & kind workplace where all voices matter, fueling collective growth and global impact
- A team that well represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself & special [lemon twist](https://goodstack.io/about) to Goodstack to propel us forward in striving to create a better world for us all.
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