Data Analyst, NMI
$75-95k
+ Bonus
More information about location
Payment enablement platform
Job no longer available
Payment enablement platform
201-500 employees
Job no longer available
$75-95k
+ Bonus
More information about location
201-500 employees
Company mission
To power the next era of payments.
Role
Who you are
- Bachelor's degree in Computer Science, Mathematics, Statistics, or a related field
- 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
- 2+ years of experience implementing or supporting SaaS software
- Experience working in a ticketing system on a daily basis. Preferably Zendesk
- Strong knowledge of Power BI for creating dashboards and reports
- Experience with BigQuery or similar SQL-based data analytics tools
- Familiarity with machine learning techniques, statistical analysis, and predictive modeling
- Strong understanding of data structures and algorithms
- Exceptional problem-solving skills and attention to detail
- Excellent verbal and written communication skills, with an ability to effectively articulate complex findings to a non-technical audience
- Patience and finesse with handling frustrated and non-technical clients
- Bonus: Knowledge of Python or R for data manipulation and analysis
What the job involves
- We are recruiting for a talented SaaS Support Data Analyst to provide a first-class service to our customers who are using our IRIS CRM product. IRIS is an NMI company
- Acting as the subject matter expert within the IRIS Support team for handling tasks and requests pertaining to the Residuals module
- Solving residual calculation tickets accurately through the use of Excel and IRIS CRM
- Interacting with clients by phone, chat, and email that have questions pertaining to residual calculations, proof of concepts, and configuration updates
- Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
- Professionally and effectively answering questions about using and configuring IRIS software for clients' needs in a concise way while understanding clients may possess different levels of technical understanding
- Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
- Creating visual mockups and written descriptions of suggestions for the development related but not limited to the Residuals functionality
- Training and coaching new clients on the richness of IRIS features to ensure maximum adaptability and stickiness
- Creating and analyzing internal reports pertaining to Employer’s billing, revenue KPIs, client pricing adjustments and general reporting as requested by management or the support team
- Taking interest in and educating yourself about the payments industry to be able to provide the most accurate information
- Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
- Communicate findings effectively to both technical and non-technical stakeholders
- Assist in conducting ad-hoc analyses and data extraction when needed
Our take
NMI develops a trusted and feature rich payment gateway for mobile, online and in-store merchants. Today, the company processes approximately $200 billion in payments volume annually for over 250,000 merchants globally.
Payment fintechs, like Stripe and Square, are in constant competition with banks when it comes to merchant acquiring and processing. NMI’s niche in the market is in its providing of banks with the tools to compete, offering rapidly developed modern digital merchant services, which banks don’t have the technological means to develop themselves.
With recent investment from Insight Partners, joining Francisco Partners and Great Hill Partners, NMI hopes to double the size of the business in the coming years. It recently acquired payments software firm IRIS and is committed to invest in accelerating its acquisitions strategy, focusing on companies that offer settlement services and add-on services like fraud management, thereby expanding its offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Comprehensive benefits: Including healthcare insurance, 401k/pension, family-friendly policies and benefits, annual bonus and other country-specific benefits
- Social events: Holiday and summer parties, regular happy hours, seasonal fun like our pumpkin painting competition, sporting events and our annual employee awards (aka The Nemmys)
- Employee support: Flexible working hours, paid training and education, and coworker recognition and rewards through Bonusly
- Time off: Competitive holiday/vacation policies encourage employees to fully unplug so they can return ready to dive in
- Great spaces: Offices offer free food, health and fitness opportunities, and fully stocked kitchens with free snacks to keep people healthy, happy and engaged
Company HQ
Schaumburg Township, Schaumburg, IL
Leadership
Matthew Schmidgall
(CTO)Previously served as a Developer for Sourceful Solutions.
Nick Starai
(Chief Innovation Officer)Previously acted as Senior Vice President of Product and then Chief Strategy Officer for NMI. Served as a Chairman of the Board for The Havana Day Dreaming Charity Event.
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