UX Researcher, Etsy
Marketplace Strategy and Services
$101-132k
You will also be eligible for an equity package, an annual performance bonus
More information about location
Office located in Brooklyn, NY
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$101-132k
You will also be eligible for an equity package, an annual performance bonus
More information about location
Office located in Brooklyn, NY
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Can demonstrate an in-depth understanding of a range of user research methods and an understanding of modern trends in Web and app design
- Have approximately 2+ years experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
- Experience conducting research at different parts of the product development process, from discovery to delivery
- You are comfortable with the logistical challenges and workflows of recruiting for research
- You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
- You are ambitious, meticulous, and able to manage multiple projects at a time
- Bonus: Experience with e-Commerce, SQL, Qualtrics, remote testing tools, or experiment design
What the job involves
- We are looking for a UX Researcher to join Etsy’s Marketplace Strategy and Services team. As a UX Researcher, your work will range from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas
- You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods
- You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project
- Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!
- This role is unique as it is not embedded but cross-departmental and requires movement across Marketplace Strategy and Services teams
- You will work in rotations with a variety of teams and partners including product managers, designers, engineers, analysts, and marketers
- Partner with product managers, designers, engineers, analysts, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
- Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
- Conduct remote and on-site user research studies with Etsy buyers and sellers
- Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
- Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
- Manage third-party research vendors (e.g., research agencies, moderators) as necessary
- Promote proven user research methodologies across the company
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
- This is a full-time position reporting to a Senior Research Manager
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
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