Vice President of Operations Product Manager, Updraft
Anti-debt financial app
Be an early applicant
Anti-debt financial app
21-100 employees
Be an early applicant
21-100 employees
Company mission
Help consumers find freedom from cumulative lifestyle borrowing such as credit-cards, overdrafts and buy-now pay-later schemes.
Role
Who you are
- The position is ideal for a leader with deep experience in consumer lending, particularly within fast-paced, technology-driven financial services environments
- Experience: Strong background in analytical or technical roles, with at least 3 years in a leadership role
- AI & Automation: Proven track record of improving efficiency through use of AI and automation
- Change Management: Experience of leading large-scale change initiatives
- Analytical Skills: exceptional numerical and analytical skills, with experience in data-driven decision-making
- Leadership: Proven experience in leading teams and managing cross-functional initiatives
- Communication: Strong interpersonal skills to collaborate with stakeholders and provide updates to the leadership team effectively
What the job involves
- The VP Operations AI will lead Updraft’s strategic focus to re-engineer the business processes with the usage of AI agents, process mining and automation. The role will be responsible for KPI across all operational areas - customer success, underwriting, collections and payments and across customer facing and back-office work
- This role owns end-to-end improvements across Operations meeting relevant KPI targets and ensuring the right change controls and business readiness processes are in place. You will also be responsible for strategic planning on operational costs, performance, effectiveness and use of 3rd parties
- The successful candidate will need to be able to set the overall strategy through leadership and collaboration whilst also getting hands-on and working closely with engineering to deliver improvements and own the product backlog for operations
- You will be reporting to the COO
- Strategic Leadership: Define and execute the overall Operations Strategy to maximise both performance and efficiency
- Process Optimisation: Lead on automation and AI development, identifying use cases, building solutions and continually improving through testing
- Change Management: Own the change management process, ensuring full business readiness prior to projects going live
- Resource & Cost Management: Forecast required FTE based on expected portfolio growth whilst managing Operations costs within budget
- Third Parties: Manage the relationship with some of the key third parties, including debt purchasers
- New Product Development: Engage in new product discussions, providing Operations requirements and ensuring good customer outcomes
- Team Management: Lead, mentor, and grow a team, fostering a culture of accuracy, efficiency, and customer-centric decision-making
- Collaboration and Stakeholder Management: Work closely with Data Science, Engineering, Compliance, and customer facing teams to ensure decisions support both customer outcomes and regulatory standards
Salary benchmarks
Our take
Updraft is an anti-debt financial app going after the £3bn spent on overdraft fees every year in the U.K.
The financial health app harnesses behaviour science, machine learning and open banking to guide users away from bad debt and late fees. The business also steps-in offering their own lower-interest ‘Updraft Credit’, driving revenue without hampering financial wellness.
The company has seen significant investment over 2022 and 23, having raised £380 million over those two years. This substantial capital from the likes of Natwest and Santander will help Updraft accelerate its customers' paths to debt zero. It is also developing new tools for its platform that will help turn users from borrowers into savers. To date, the platform has over half a million users and has helped pay off more than £225 million in overdraft and credit card debt.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2023
$29.6m
EARLY VC
Dec 2022
$10.8m
SERIES A
Total funding: $101.3m
Company benefits
- Share options
- Flexible working
- Tech budget
- Home office budget
- Unlimited paid time off
- Financial Learning
Company HQ
Paddington, London, UK
Leadership
Aseem Munshi
(CEO)Prior to Updraft, Aseem ran the credit card and unsecured loan business for HSBC UK. Over 15 years experience in managing several multi-billion dollar consumer asset portfolios.
David Yalland
(CPO)Previously CEO of Digital Strategy & Consulting firm, Sketch., winning multiple blue chip clients and spinning out 100,000+ user fintech app, Patch.
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