Senior Manager of Strategy & Operations, Flex
Consumer Protection Team
$196-213k
+ Company equity
More information about location
3 days a week in office (Union Square, NY)
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$196-213k
+ Company equity
More information about location
3 days a week in office (Union Square, NY)
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty
- This is an exceptional opportunity for a gritty, entrepreneurial problem-solver able to toggle between strategy and execution
- Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy or multi-hat start-up role)
- Direct work with a high-growth tech/fintech company preferred
- Strong conceptual facility; extremely fast thinker
- Comfort “fog sculpting,” making amorphous projects tractable
- Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
- Obsessive attention to detail; high bar for your own work product
- Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
- Ability to thrive in a fast-paced (and at times chaotic) environment
- Strong bias for action
- Superior communication skills (e.g., memos, verbal presentations)
- Fluent in data tools like Tableau, Microsoft Power BI, or Sigma
- SQL proficiency preferred, but not required
What the job involves
- The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey
- Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future
- As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects
- This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech
- Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
- Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise
- Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business
- Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found
- Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
- Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had
- Communicate effectively with senior stakeholders, navigating complex problem sets with agility
- Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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