Strategy & Operations Manager, Flex

Consumer Protection Team

$141-170k

Salary dependent on location + Company Equity

SQL

Tableau

Power BI

Mid and Senior level

New York

More information about location

3 days a week in office

Flexible rent payment application

Be an early applicant

Flexible rent payment application

501-1000 employees

B2BPaymentsRentingFinancial ServicesMobile

Be an early applicant

$141-170k

Salary dependent on location + Company Equity

SQL

Tableau

Power BI

Mid and Senior level

New York

More information about location

3 days a week in office

501-1000 employees

B2BPaymentsRentingFinancial ServicesMobile

Company mission

Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

Job

Company

Role

Who you are

3-5 years of relevant work experience (e.g., management consulting, product, multi-hat start-up role)
Direct work with a high-growth tech/fintech company preferred
Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
Ability to thrive in a fast-paced environment
Strong bias for action
Obsessive attention to detail; high bar for your own work product
Superior communication skills (e.g., memos, verbal presentations)
Fluent in data tools like Tableau, Microsoft Power BI, or Sigma
SQL proficiency preferred, but not required

What the job involves

The Flex Consumer Protection Team is seeking a highly analytical and strategic person to ensure that we deliver an excellent experience across all touchpoints of the customer journey
Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and assist in building the system by which we prevent new pain points from emerging in the future
The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty
Build a high-quality insights engine for our customer-impacting teams, using your business knowledge and analytical skills to isolate the signal from the noise
Partner with the head of the Consumer Protection Team to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business
Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found
Manage across a full portfolio of projects, proactively and continuously prioritizing as business needs shift
Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had

Our take

Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.

Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.

Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

10% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 5 rounds)

Feb 2022

$160m

SERIES C

Apr 2021

$46.6m

SERIES B

Total funding: $225.1m

Company benefits

100% company-paid medical, dental, and vision
401(k) + company stock options
Unlimited paid time off + company paid holidays
Parental leave + IVF and adoption support
Flex Cares Program: Non-profit company match + pet adoption coverage
Pet Insurance
Free Flex subscription

Company HQ

Midtown Manhattan, New York, NY

Leadership

Shragie Lichtenstein

(CEO)

Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.

YeTong Shao

(CPO)

Experience as Data Science Researcher. Also co-founded Boundless Reality.

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