Head of Workplace Programs, Stripe
$168-252k
More information about location
A financial infrastructure platform for businesses
Posted today
A financial infrastructure platform for businesses
1001+ employees
Posted today
$168-252k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 7+ years of experience in program management within senior workplace services or facilities management, preferably in a global, fast-paced, and growth-oriented organization
- Proven ability to lead and manage a diverse team, fostering a collaborative and high-performing work environment
- Strong project management and problem-solving skills with the ability to prioritize and coordinate multiple initiatives simultaneously
- Deep knowledge of project and program management, with a track record of successfully bringing projects and programs to market
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
- Familiarity with workplace technology, sustainability practices, and trends in employee experience
- Willingness to travel to Stripe's global office locations as needed
What the job involves
- The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive
- These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company
- The Workplace Experience team comprises hospitality-focused professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations
- This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals
- As a key member of the Workplace Experience team, you will lead the group responsible for developing and managing global workplace programs that enhance the Stripe employee experience
- These programs include Food, Onsites and Events, Environmental Health and Safety, and Facilities Management (FM) Programs
- You will scale team-wide tools, resources, and processes while driving global operational alignment through policies, standards, and guidelines
- This role reports directly to the Head of Workplace Experience
- Lead, coach, and motivate a distributed team and provide direction and performance management to foster team excellence and continuous improvement
- Oversee the development and management of workplace programs, including Environmental Health and Safety, Food, FM Provider Programs, Transportation, and Onsites and Events
- Develop and scale tools, resources, and processes to support the Workplace Experience team
- Drive global operational alignment through the creation of policies, standards, and guidelines
- Design measurement frameworks and synthesize feedback to enhance programs and processes
- Establish and maintain standards for conducting program and site-specific business reviews
- Build roadmaps and iterate on team goals and priorities
- Collaborate across the Workplace Experience team, Workplace pillars (e.g., Design and Construction, Real Estate Strategy), and cross-functional teams (e.g., IT, HR, Corporate Security) to align workplace programs with broader business objectives
- Identify gaps in current offerings and develop projects and programs to address them
- Monitor and analyze key performance indicators to inform strategic decision-making and identify opportunities for improvement
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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