Project Manager, ServiceTitan
Franchise Implementation
$72-103k
+ Annual bonus & Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$72-103k
+ Annual bonus & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate will be able to quickly develop relationships with customers, lead large teams with multiple stakeholders, clearly communicate deliverables and timelines to all parties, and be comfortable wearing many hats to meet changing customer and project needs
- 5+ years of experience in a combination of software implementation, project management, and client relationship management
- Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
- Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
- A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
- Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
- Team player with strong communication and organizational skills, and an ability to “roll with the punches”
What the job involves
- As a Project Manager, Franchise Accounts, you’ll oversee the onboarding experience for ServiceTitan’s largest customers, our franchise accounts (franchise systems and select multi-location enterprise customers)
- You’ll serve as the primary point of contact for corporate leadership during implementation, developing and executing on project plans to onboard all franchise locations to ServiceTitan
- Construct detailed implementation plans for the rollout of ServiceTitan within a multi-location franchise system
- Manage and coordinate cross-functional resources to deliver against defined timelines and client business requirements
- Provide coaching and training on product best practices and workflows
- Anticipate project risks and issues, confidently address any and all challenges, mitigate risks and issues and escalate to appropriate parties where required
- Have the ability to push back on some client requests while gaining trust and consensus on tough decisions
- Act as an escalation point on customer support issues
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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