Business Operations Director, Beam
£110-140k
2-5 days a week in office (Shoreditch, London)
Reinventing welfare services with tech & AI
Open for applications
Reinventing welfare services with tech & AI
101-200 employees
Open for applications
£110-140k
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- An operational superstar - you can elegantly simplify the complex and create clear memorable processes for use for nearly 200 Beamers
- Passionate about strategic project management - you are able to meticulously plan and execute projects, with the confidence to change direction when something isn’t working
- Results-driven - nothing motivates you more than running at big stretch targets that move the needle on company growth
- Analytically minded - you are comfortable working with qualitative and quantitative data to decipher insights and deliver tangible changes
- Strong communicator - you have the communication skills and gravitas to bring various teams and a truly diverse workforce together on a journey
- Exceptional leadership and team management skills - you have a proven track record of building and guiding high-performing teams, with experience navigating HR matters with empathy and professionalism
- A track record of driving high performance from teams - setting ambitious metrics, supporting teams to exceed them and broad experience managing performance
- At least 5 years’ experience in a high-growth or VC-backed company, potentially as a founder or member of leadership team, driving operational excellence and high performance
What the job involves
- Work directly with Alex, our CEO, to shape the future of Beam and drive operational excellence and high-performance culture at the UK’s leading social impact tech startup
- Beam has grown rapidly over the past few years, raising funding from some of the world’s top investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam, Dropbox to name a few
- United by our bold mission to give everyone access to human-centred welfare services, we are pushing boundaries - but there’s still so much more to achieve
- To propel us through this next transformative phase, we’re looking for a Business Operations Director to drive operational excellence and ensure we scale sustainably and effectively
- This person will take ownership of our company-wide OKR processes, driving alignment and focus across teams, and play a pivotal role in building the structures and systems that power Beam’s mission
- You will work closely with several teams, including People and Talent, and have an opportunity to create a new Business Operations function at Beam to embed a culture of accountability and collaboration
- Setting and monitoring OKRs / targets - ensuring every team at Beam is crystal clear on what their targets are and why they are working to achieve them
- Developing a high performance culture - working closely with People to improve performance across Beam
- Setting the bar for excellent people management - leading by example by fostering a culture where team members feel supported, challenged and motivated to do their best work
- Supporting team leaders - empowering team leaders to think strategically and level their teams up that retains clear accountability across the company as we scale
- Strategising and planning - running sessions with our leadership team to review company health and refine our strategy
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was recently named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
65% female employees
61% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- ⚡️ We make an impact - we change lives and fix social problems by setting and achieving ambitious targets
- 🗯 We're open & transparent - we communicate openly and transparently with each other and the world
- 🌱 We get better together - we support each other to improve and actively work on personal growth - with no ego
- 🔦 We're beams of energy and focus - we bring energy and strive for laser focus in our work
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse is a rising star in ops, focused on Beam Lettings: a pioneering service supporting homeless people into stable homes. Outside of Beam, Bluinse is a bit of a dance star with over 100k subs.
Ryan (no relation to Bluinse :) ) is another rising star in ops, supporting homeless people into stable jobs. Ryan loves footie and guitar. He also organises 'Active Wellbeaming' - our paid for team PT.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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