Customer Success Specialist, Jericho Security

Salary not provided

Junior, Mid and Senior level

Remote in US

New York

Generative AI for simulated cyberattack

Be an early applicant

Generative AI for simulated cyberattack

1-20 employees

B2BArtificial IntelligenceCyber Security

Be an early applicant

Salary not provided

Junior, Mid and Senior level

Remote in US

New York

1-20 employees

B2BArtificial IntelligenceCyber Security

Company mission

To defend the world from the new threats of generative AI cyber attacks.

Job

Company

Role

Who you are

2-3+ years in customer success, preferably in SaaS
Strong ability to build and maintain relationships with clients
Data-driven with experience tracking customer health and churn metrics
Ability to work cross-functionally with product, sales, and support teams
Proactive, adaptable, and focused on driving customer success

What the job involves

As a Customer Success Specialist, your focus will be on retaining Jericho Security’s customers by providing exceptional support and ensuring they are getting maximum value from the platform
You will track key metrics to identify churn risks and take proactive steps to ensure customer satisfaction
Monitor customer health metrics and proactively engage with customers to ensure satisfaction
Conduct initial onboarding of clients, providing pre-requisites and enabling their integration with our platform
Conduct regular check-ins with clients to review their progress and provide product updates
Provide ongoing support to resolve any issues and suggest improvements to workflows
Work closely with the product team to ensure customer feedback is integrated into the platform
Track retention and churn metrics to identify potential risks and address them proactively

Our take

As the rise of artificial intelligence makes for more and more sophisticated cyberattacks, Jericho Security hopes to help businesses become more resilient, and decrease their vulnerability to AI.

It does this with its own generative AI, CyberGPT, that simulates these types of attack so that teams can learn how to prevent serious breaches and create new and better defences.

Its certainly an intriguing concept, and the proposition has earned Jericho an injection of pre-seed funding to the tune of $3 million. This will be used to build out the platform, working with design partners across finance, healthcare, and government sectors.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Sep 2023

$0.2m

SEED

Aug 2023

$3m

SEED

Total funding: $3.2m

Company HQ

Civic Center, New York, NY

Articles

Jericho Security Raises $3M in Pre-Seed Funding

Leadership

Sage Wohns

(CEO)

Former CEO and Founder of Agolo. Was also an Accelerator and Venture Associate with NYC Seed, and Lead Engineer at Rakuten.

Tim Hwang

(Chair of the Board)

Also Co-founder and Chair of the Board at Nitra, Ownerific, and Amber. Current CEO and Founder of FiscalNote.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 1 more job at Jericho Security