Level 2 Technical Support Engineer, NavVis
Software and Applications
Laser scanning solutions & digital twin technology
Be an early applicant
Laser scanning solutions & digital twin technology
201-500 employees
Be an early applicant
201-500 employees
Company mission
To bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in.
Role
Who you are
- If you are eager to use your creativity and technical affinity to strengthen our customer experience, then you just might be the person we are looking for!
- A bachelor’s degree in computer science, civil engineering, electrical engineering or similar, preferred
- Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
- Your remarkable time-management skills and reaction time will help you juggle a variety of tasks and projects without lowering the bar on quality
- A client-first mindset and drive to go the extra mile will make you a trustworthy agent for our customers
- Your fantastic communication and listening skills will help you succeed not only from a customer perspective but also with internal cross-team stakeholders
- Your strong ability to understand technical details within one or more of these areas will let you succeed in no time:
- Surveying and scanning industry experience is a plus
- Point cloud data, image processing or SLAM algorithms
- Work authorization for the US
What the job involves
- NavVis, one of Germany’s hottest startups, is actively seeking dynamic and driven Support Engineer who is keen to shape the future of our growing US teams
- This exciting opportunity will make you a critical part of our Customer Experience Team
- You will be the first point of contact for our customers and partners worldwide, whenever they struggle in using our products
- We will enable you to become an expert on our Mobile Mapping Systems, Processing Software and Web Services like IVION
- Join the team in solving our customers' issues by investigating and summarizing the most important technical facts, testing known workarounds and finally improving our overall troubleshooting procedures to scale Support to the next level
- You will be the first point of contact for our customers on multiple channels (phone, email, etc.)
- You will be an expert in the use of our products and educate our customers on best practices
- You will solve known and common issues by using workarounds and fixes described in our internal knowledge base
- You will participate in the on-duty support role, which will help you improve the efficiency of the support team and enhance your leadership skills
- You will take part in the team’s and company’s OKRs
- You will identify severe or high priority issues and efficiently coordinate with specialists
- You will strengthen your team's knowledge by creating new technical articles internally and for our partners
- You will get to actively shape and redefine our team's Support processes to scale with our growing customer base
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$29.5m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $75.7m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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