Technical Support Engineer, NavVis
Software and Applications
Laser scanning solutions & digital twin technology
Open for applications
Laser scanning solutions & digital twin technology
201-500 employees
Open for applications
201-500 employees
Company mission
To bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in.
Role
Who you are
- A degree in Computer Engineering, Computer Science, or a related technical field
- Strong understanding of web technologies, including:
- HTTP/HTTPS protocols, REST APIs
- Browser architecture and client-server interactions
- JavaScript fundamentals
- HTML/JS is a plus
- Extensive experience with advanced web and browser debugging, including deep proficiency in Chrome DevTools (or equivalent), with strong command of the Console and Network panels
- Strong expertise in log analysis and scripting, with proficiency in parsing large logs, diagnosing errors, and automating support tasks using CLI tools and custom scripts to streamline troubleshooting and root-cause analysis
- Experience in monitoring, with proficiency in Grafana or related tools to analyze metrics, logs, and traces; skilled at identifying patterns, diagnosing issues, and responding to alerts across distributed systems
- Expertise in network troubleshooting, including VPNs, DNS, firewalls, TLS, and routing, with hands-on experience using ping, traceroute, and DevTools to quickly isolate connectivity and latency issues
- Practical experience working with cloud environments (AWS, Azure, or GCP) and the ability to troubleshoot issues in Linux/Ubuntu systems, is a strong plus
What the job involves
- NavVis, one of Germany’s hottest startups, is actively seeking dynamic and driven Technical Support Engineer who is keen to shape the future of our growing US teams. This isn't a "follow the script" role. You will dive deep into the engine room of our Mobile Mapping Systems and IVION Web Services, acting as a technical bridge between our customers and our Core Engineering teams
- You will be tasked with deconstructing complex system failures across cloud environments, debugging browser-side performance bottlenecks, and performing deep-dive log analysis. We don't just want you to use a knowledge base, we want you to build the logic that replaces it
- You will have the chance to grow into a Platform Specialist, gaining deep expertise in geospatial and digital twin technologies. You’ll work hands-on with point cloud data, image processing, and SLAM algorithms, becoming a go-to technical expert who drives best practices and advanced troubleshooting
- Serve as the first point of contact for our customers across multiple channels (phone, email, etc.), providing expert guidance and education on best practices for using our products
- Troubleshoot and resolve complex issues using advanced web and browser debugging techniques, including Chrome DevTools (or equivalent), and a deep understanding of HTTP/HTTPS, REST APIs, and client-server interactions
- Analyze logs and metrics with precision, leveraging CLI tools, scripting, and monitoring platforms like Grafana to identify patterns, perform root-cause analysis, and streamline support processes
- Investigate network and connectivity issues, including VPNs, DNS, firewalls, TLS, and routing, using tools like ping, traceroute, and browser DevTools to quickly isolate and resolve customer-impacting problems
- Participate in on-duty support rotations, responding to alerts, diagnosing incidents, and improving operational efficiency while honing leadership and decision-making skills
- Collaborate with specialists to identify and escalate high-priority issues, ensuring timely resolution and minimizing customer impact
- Contribute to the team’s and company’s OKRs by identifying opportunities to improve support processes, enhance internal documentation, and create technical articles for both internal teams and partners
- Help shape and refine the support organization, implementing scalable processes and tools to meet the needs of our growing customer base
- Apply your knowledge of cloud environments (AWS, Azure, or GCP) and Linux/Ubuntu systems to troubleshoot distributed systems and ensure reliable platform performance
Application process
- Your recruiting partner for this role is Johnny (he/his). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$29.5m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $75.7m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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