Senior Commercial Counsel, Dialpad
AI-powered cloud communications platform
Posted today
AI-powered cloud communications platform
1001+ employees
Posted today
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 8-15 years of experience as a commercial attorney, with substantial in-house experience at a technology or SaaS company; prior law firm experience is a plus
- Demonstrated track record of independently leading complex, high-value commercial negotiations with enterprise customers, strategic partners, and vendors
- Deep substantive expertise in SaaS and technology contract frameworks, including software licensing, professional services, data processing agreements, and cloud/platform agreements
- Sophisticated understanding of data privacy and security obligations relevant to commercial contracting, including GDPR, CCPA/CPRA, HIPAA, and cross-border data transfer requirements
- Proven ability to provide clear, confident legal guidance to senior business stakeholders, including C-suite and VP-level executives, and to influence outcomes without over-lawyering
- Experience building and scaling commercial legal infrastructure, including playbooks, templates, approval workflows, and training programs
- Hands-on experience with AI-powered legal tools and a genuine interest in driving their adoption- including evaluating tools critically, designing prompts and workflows, and establishing governance standards for AI use in legal work
- Strong mentorship skills and experience supporting the professional development of junior attorneys or legal operations staff
- Fluent in spoken and written English
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- As a Sr. Commercial Counsel, you will serve as a key legal advisor and deal architect for Dialpad's most complex and high-value commercial transactions
- You will handle end-to-end negotiation of strategic agreements, provide authoritative guidance on legal risk, and act as a trusted partner to senior business stakeholders across Sales, Finance, Privacy, Security, and Customer Success
- You will bring seasoned judgment and independent decision-making to drive deals forward while protecting the company's interests in a fast-moving, global SaaS environment
- Beyond day-to-day deal work, you will play a key role in helping to shape the commercial legal function itself - building scalable playbooks, embedding AI-powered workflows, mentoring junior counsel, and helping define how the team operates at scale
- You will bring an `AI-first` mindset to this work, translating legal expertise into repeatable, technology-enabled systems that improve speed, consistency, and risk management across the organization
- This position reports to the Deputy General Counsel and has the opportunity to be based in our Austin Office
- Contract Management & Negotiation:
- Handle end-to-end negotiation of Dialpad's most significant and complex commercial agreements, including enterprise SaaS agreements, strategic partnership arrangements, reseller and channel agreements, services agreements, and vendor contracts, with minimal supervision
- Serve as a key point of contact and legal decision-maker for enterprise and strategic accounts, managing deal escalations with sound, risk-calibrated judgment
- Draft and redline sophisticated contract language across a wide range of commercial terms, including limitations of liability, indemnification, IP ownership, data processing, SLAs, and audit rights
- Identify, articulate, and resolve complex legal issues with practical, business-oriented recommendations that balance legal risk against commercial objectives
- Work with outside counsel on real estate leases for Dialpad global offices
- Cross-Functional Partnership:
- Act as a strategic advisor to senior business stakeholders including Sales leadership, Finance, and Customer Success, influencing deal structure and go-to-market strategy from the earliest stages of customer engagement
- Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements
- Support RFP responses and security questionnaires on complex legal, compliance, and contractual matters requiring senior-level judgment
- Partner with Customer Success leadership to resolve high-stakes customer escalations and disputes in a constructive, relationship-preserving manner
- Legal Operations & Scalability:
- Develop and continuously refine the commercial legal playbook, including pre-approved fallback positions, escalation protocols, and guidance on non-standard terms
- Undertake the design and implementation of AI-powered contracting workflows - including first-pass contract review, clause extraction, risk scoring, and legal research - and set standards for how AI tools are used responsibly within the commercial legal function
- Mentor and provide day-to-day guidance to junior commercial counsel and legal operations team members, helping build their commercial judgment and drafting skills
- Design and deliver continuing legal education and training programs for Sales and other business partners on key commercial legal concepts, playbook positions, and process adherence
- Drive process improvement initiatives that shorten contract cycle times, reduce friction for business teams, and enable greater self-service on standard transactions
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note-taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally. In 2026, it released its Agentic AI platform, which will help businesses to tailor and fine-tune their agentic AI capabilities, indicating that its doubling down on this sector of its business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
Salary benchmarks
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