Team Lead of Customer Success, Powerdot
EV charging solutions
Open for applications
EV charging solutions
101-200 employees
Open for applications
101-200 employees
Company mission
To create one of the largest electric charging networks in Europe.
Role
Who you are
- 5 years' higher education from a business or engineering school or equivalent
- You have 2-3 years' experience in a management role as manager of a Customer Success team or Account Managers in a hyper-growth B2B scale-up
- Excellent written and verbal communication skills, with the ability to succinctly explain progress and any obstacles, as well as explaining our value proposition to a customer in a commercial manner
- Good knowledge of a CRM tool (Hubspot)
- You have an analytical mind and are very comfortable with figures
- Excellent organisational skills with a sense of priorities
- With a strong entrepreneurial spirit, you have the autonomy and independence needed to take important decisions quickly
- Rigorous and agile, you know how to analyse the performance of an initiative and draw the appropriate conclusions
- You are fluent in both spoken and written language and enjoy customer contact
- You have the ability to understand our business plan and our growth and profitability levers, as an investment fund, but also to understand retailers' businesses so that you can offer them solutions tailored to their needs
- Appetence and enthusiasm for sustainable mobility and the desire to conquer a fast-growing market with a disruptive value proposition. Experience in electric mobility is a plu s. If you don't have this experience, we'll be able to take you to the next level
- A good level of English is required
- Given the objectives of your position, you will be available to travel from time to time in France
What the job involves
- As Partnership Success Manager, you will be in a key position, responsible for defining the strategy of the Partnership Success division
- The aim of this department is to proactively maintain relationships with our partners, improve their satisfaction and use of the terminals, and grow our commercial relationship with them
- Reporting to the Head of Partnerships, you will be responsible for a team of 5 Partnership Success Coordinators whose job will be to support and ensure the satisfaction, loyalty an d development of our partners
- Managing your team - taking part in recruitment, training and upskilling your team
- Working in tandem with the Head of Partnerships, co-construct the strategy of the Partnership Success division, with its 3 key pillars: the satisfaction, loyalty and retention of our existing partners
- Define and optimise processes, tools and campaigns with Marketing and Product teams
- Define the team's KPIs and set up the necessary dashboards to guarantee high-quality monitoring of our partners
- Identify upsell/cross-sell opportunities within the existing partner portfolio
- Ensuring the satisfaction of our partners - from onboarding through to renewal - by be coming our partners' internal ambassador
Our take
As an investor, installer and operator of EV chargers, Powerdot has become the largest independent charger operator in Portugal. Its business model involves not only installing EV chargers but maintaining and managing the charging stations too. Having launched in Portugal, it has now grown to have a presence in Spain, France, Belgium, Luxembourg and Poland.
What stands Powerdot out from the crowd is its unique business model of partnering with retail space owners at no cost to the latter and with revenue sharing as part of the deal. This value proposition incentivises landowners to install the charging stations on their properties and spaces. Its charging stations are located in shopping malls, gas stations, business centres and municipalities.
The company’s steady growth has been accelerated by 2024 investment from Societe Generale and BNP Paribas, whilst long-term investment has come from Antin Infrastructure Partners. With healthy capital behind it, Powerdot plans to further expand across Europe and become the continent's leading EV operator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2024
$105.2m
GROWTH EQUITY VC
Jul 2022
$157.8m
GROWTH EQUITY VC
Total funding: $263m
Company benefits
- Private health insurance
- Gym pass membership
- Flexible time (you own your time)
- Annual offsite - last year it was in Óbidos, don’t miss the next one!
- Recurrent team buildings in our local teams
Company values
- We are partner obsessed and create bespoke solutions to better serve their customers
- We love the challenge of making EV charging simpler, readily available, and integrated with varied retail and service experiences
- We are all about growing - our network, partner businesses, teams' professional development but mostly the EV ecosystem
Company HQ
Lisbon, Lisbon
Leadership
Luis Santiago Pinto
(CEO)Previously Portugal Market Lead at Lime, Operations and Logistics Manager at Uber, Co-Founder and Business Developer at Outdare and Co-Founder and CEO at Betapp.
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