Software General Manager, DXC Technology
More information about location
IT services and consulting company
Be an early applicant
IT services and consulting company
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.
Role
Who you are
- Senior Stakeholder engagement: Build and manage strategic senior stakeholder business to drive growth and value creation of the portfolio
- Contract management
- P&L Management
- Forecasting
- Able to understand and articulate the DXC offerings in and out of Insurance
- Ability to understand the Customer’s business
- Able to interpret annual account statements from clients
- Solution-orientated and problem-solving skills
- Proactive management anticipating client needs
- Able to represent the client’s voice internally in DXC
- Strong communication and written skills
- Highly organized and able to prioritize
- Strong reporting skills
- Action orientated
- Strong client facing and client support skills
- Team leader & player: Ability to work with multiple parts of DXC to drive the best for the client
- Industry/Market Awareness: Be aware of industry and technology trends and understand their impact to DXC operations and the client
- Agility: Respond to the client’s changing needs and requirements, representing the entire DXC portfolio and driving a growth-focused strategic account
- Ownership: Take ownership in leading the customer account and the team supporting the customer, driving the end-to-end client experience
- Collaboration: Maintain a good relationship with the client to balance their priorities, address business challenges and look for growth opportunities in close cooperation with the DXC internal organization and partners
- Leadership: Ability to articulate the customer strategy and how DXC can assist them in executing it
- Embody DXC Values: Live our values through leading by example and continuously challenge ourselves to embed our values in our team interactions Actively
What the job involves
- You will join a team of colleagues, managing and growing multiple Customer Accounts in the Insurance Industry and mostly in the commercial and specialty part of insurance
- You will be responsible for creating, building and managing the client relationship
- You will be in regular contact with the customer to make sure they are receiving a great service, but also for you to understand their business and strategy to identify how DXC can add more value to them as a customer
- This also means taking financial, commercial, and contractual responsibility for each customer and the ability to capture and articulate the customer’s strategy
- You will work in a client governance framework to support you and help you to develop your skills and knowledge
- Report to the General Manager
- Manage senior stakeholder engagement and act as a point of escalation for the Customer
- Accountable for end-to-end client experience
- Build and actively managed growth-focused account plans for each client
- Identify customer opportunities and work with the sales team, offerings, and pre-sales to develop opportunities
- Bring in customer knowledge to ensure a match of client strategic direction and offer value proposition
- Lead, coordinate and manage long-term C-suite and business relationships
- Lead client to leverage innovative technologies and business services from DXC
- Constantly scan DXC’s offering portfolio to identify new services that potentially can be delivered to the client
- Leverage DXC partners and portfolio to drive market leadership position, generate leads up the Technology Stack and create value for clients
- Gather the winning team to run the account and for each specific deal that is pursued
- Motivate and drive the team to success with a “can do” spirit. Create a culture of trust and an environment that enables high-performing teamwork
- Responsible for delivery of Customer Success for sold work
- Responsible for renewals, contract amendments and invoicing
- Responsible for governance process execution
- Key Results:
- Meet the consolidated results for each allocated Customer - level (see KPIs)
- Up-to-date account plan that is actively managed, coordinating with the GM, ADL, ISB Delivery, Finance, Legal, Sales, Pre-Sales and the Offerings
- Monthly Revenue delivered
- Strategic and tactical growth opportunities across the offerings
- Client engaged and improved NPS score
- Accurate forecasting (revenue & costs) within +/-5% variation of the committed account forecast
- Receivable Aging Balance >60 days to a maximum level of 5% of the total AR balance
Salary benchmarks
Our take
Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.
DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.
DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Deliver: We do what we say we are going to do.
- Do the right thing: We act with integrity.
- Care: We take care of each other and foster a culture of inclusion and belonging.
- Collaborate: We work as a team - globally and locally.
- Community: We believe in stewardship and building a sustainable company that supports our communities.
Company HQ
Ashburn, VA
Articles
Leadership
Mike Salvino
(CEO, not founder)President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.
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