Vice President of Customer Success and Operations, Sunroom Rentals
$220-300k
+ Equity Grant
3+ days a week in office
Self-service leasing
Be an early applicant
Self-service leasing
21-100 employees
Be an early applicant
$220-300k
+ Equity Grant
3+ days a week in office
21-100 employees
Company mission
To empower agents, renters, owners. And bring transparency to the process.
Role
Who you are
- 10+ years of experience in Account Management or Customer Success experience, along with Business Operations, with at least 5 years in a senior leadership role
- Proven track record leading account management teams with measurable impact on retention and revenue expansion
- Strong operational background with experience building scalable processes and KPIs
- Executive-level communication and ability to collaborate across Sales, Product, and Finance
- Experience in growth-stage or fast-scaling environments is strongly preferred
What the job involves
- We’re looking for a Vice President of Customer Success & Operations to lead the teams, processes, and systems that drive customer retention, account growth, and operational excellence
- This role blends strategic account management with scalable operations—ensuring that every customer not only stays but grows with us
- You will oversee Account Management and Customer Service while building the operational backbone that enables us to deliver consistently excellent experiences
- Reporting directly to the CEO, this role is highly visible and core to our leadership team
- Lead and grow our Account Management and Customer Service teams, setting a high-performance, customer-centric culture
- Own account health, retention, and expansion metrics, while ensuring operational efficiency and consistency
- Develop playbooks for onboarding, relationship management, renewals, and account growth
- Collaborate with Sales, Product, and Engineering to ensure customer needs are met and opportunities for expansion are captured
- Implement reporting frameworks and dashboards to track customer satisfaction, churn, and account growth
- Scale tools, systems, and vendor relationships to support long-term customer success
- Hire, coach, and retain top Account Management and Customer Service talent
Our take
Sunroom Rentals is a mobile-first digital marketplace that was created to help busy estate agents optimise their efficiency. It allows prospective renters to view and lease properties virtually, and helps property owners and managers to boost their profitability.
The founding team saw success with their previous delivery app Favor, and applied a similar "start-local" strategy. This approach saw the company begin by securing strong uptake in Austin, before expanding to other cities in Texas, and eventually cultivating a presence in many other states.
With an impressive start and steady expansion, Sunroom Rentals seems to have made a good name for itself. Though there are plenty of competitors in the space, it is also a growing market, so there should be ample opportunity for the company to continue to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2021
$11m
SERIES A
Aug 2018
$0.8m
SEED
Total funding: $13.3m
Company benefits
- Stock options
- Flexible work environment
- Monthly team events and happy hours
- Work from home opportunities
- Health insurance
Company HQ
Koger Executive Center, Austin, TX
Leadership
Ben Doherty
(Co-Founder & CEO)Also Co-Founder and CEO at Utility Profit. Previously co-founded Favor, a delivery app, and was an Angel Investor for nine companies, including Ruckit and Doorvest.
Zac Maurais
(Co-Founder & President)Also Co-Founder and President at Utility Profit. Co-founded Favor alongside Ben, and was an Angel Investor for companies such as Wheel and NuBrakes.
Salary benchmarks
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