IT Support Engineer, Tomo
$100-130k
Offers Equity
More information about location
5 days a week in office
Digital mortgage platform
Be an early applicant
Digital mortgage platform
101-200 employees
Be an early applicant
$100-130k
Offers Equity
More information about location
5 days a week in office
101-200 employees
Company mission
To remove the hassle, stress, and frustration from buying a home.
Role
Who you are
- Experience: 3-7 years of hands-on IT experience. This isn't your first rodeo, but you're still hungry to build. You’ve supported high-stakes environments and know how to remain calm when a CEO’s laptop fails ten minutes before a board meeting
- Technical Mastery: You are a great Windows admin with a deep understanding of OS configuration, hardware troubleshooting, and office networking
- Troubleshooting and problem solving skills: honed techniques for isolating the root cause. Curiosity to dig in and understand why things go wrong so that we can prevent them in the future. You love a good puzzle
- Automation Mindset: Proficiency in scripting languages and workflow automation tools. You'd rather write a script than click a button fifty times
- High EQ & Resilience: You will deal with frustrated people and high-pressure situations. You handle these with patience, empathy, and the ability to say hard truths respectfully
- Independence: You are disciplined and can manage your own schedule, projects, and the physical office footprint without a manager looking over your shoulder
- We are not looking for a "ticket-taker." We are looking for someone who lives our operating principles:
- Clarity is Genius: You communicate simply and confirm understanding. You write things down and make knowledge searchable and discoverable
- Always Ask Why: You look for the root cause of every technical glitch
- Be Human and Fun: You bring your humanity to work, building trust with your teammates through genuine care
What the job involves
- Reports To: Director of IT & SRE
- We are looking for an IT Support Engineer to own the technology experience from our NYC office
- This isn't just a help desk job—it’s a role for a disciplined, high-judgment owner who can support our front-line mortgage sales and operations teammates and executive teams, secure our environment, and build the automation and practices necessary for us to scale from 150 to 250+ employees
- You will be the face of IT in our New York City office, reporting to the Director of IT & SRE, who works remotely
- You will work alongside our front-line sales and operations team as well as the CEO and executive leadership, requiring a level of maturity and executive presence that ensures technology is an accelerator, never a distraction
- Embody Omotenashi: You don’t wait for a Slack message to fix a conference room. You anticipate needs, ensuring the NYC office is always ready. You provide a service experience that is proactive, human, and seamless
- Operate from First Principles: You don’t follow convention for convention’s sake. You Always Ask Why. When you encounter a clunky process or a legacy rule you dig into the underlying tensions and needs to find a better way. You solve for the root cause, not the symptom
- Scale through Automation: You have a relentless focus on reducing cost and complexity. If you see a task twice, you automate it. You will use scripting tools like PowerShell, Python, and workflow automation tools like Zapier or Windmill to build workflows that allow our company to grow 60% without adding IT headcount
- Create Clarity: You will build and curate a world-class internal knowledge base, turning complex technical hurdles into simple, self-service guides that empower our team to be self-reliant
- Security First: You are our first line of defense. You have the common sense to spot social engineering and the professional courage to enforce security protocols, even with senior leadership, to keep Tomo safe
- Team the Hard Ones: You will troubleshoot complex networking and systems issues independently, but you have the judgment to team the hard ones by escalating critical security or infrastructure risks to leadership before they become meltdowns
Our take
Tomo is a fintech startup looking to revolutionize the real estate industry, which has been lagging behind other crucial modern sectors in terms of leveraging the potential of new technological developments. Tomo’s ambition is strong, and whilst it's keeping its horizons broad, the company is starting with a mortgage and transaction platform aimed at making the transaction process smoother for both estate agents and consumers.
The founding members of Tomo are both former executives at the real estate database giant Zillow, and their impressive seed funding includes backing from Trulia co-founder Pete Flint and Zillow CEO Spencer Rascoff. This level of confidence and experience puts the company in good stead within the increasingly competitive real estate tech industry. What's more, Tomo is smart to place equal emphasis on the buyer as well as the seller - this distinguishes its platform from more seller-centric offerings like Zillow Offer and OpenDoor.
With impressive seed funding and investor confidence, coupled with experienced leadership and a potentially massive market, Tomo is well-positioned to deliver on its ambitious promise.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2025
$20m
SERIES B
Mar 2022
$40m
SERIES A
Total funding: $170m
Company benefits
- We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):
- Competitive compensation packages that include equity for all
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo provides paid parental leave
- 401(k) retirement plan
Company HQ
South End, Stamford, CT
Leadership
Greg Schwartz
(CEO)They studied at Hamilton College before working at DoubleClick, Yahoo!, and CNN Money for a combined 8 years. They spent 13 years at Zillow Group, leaving their President role in January 2020 to co-found Tomo that October.
Carey Armstrong
(COO)After a degree in English at Harvard, they worked as a Forrester Senior Industry Analyst for half a decade before taking an MBA and spending 3 years at BCG. They then worked for Zillow Group from 2013 to 2020, when they founded Tomo with Greg.
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