Client Solutions & Product Director, Engine by Starling
Engine by Starling
More information about location
Digital banking platform
Be an early applicant
Digital banking platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
We’ve reshaped banking in the UK with Starling. Now we’re on a mission to radically reshape banking in markets around the world – sharing the best-in-class digital banking platform we’ve built. in markets around the world.
Role
Who you are
- We’re looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role, with a strong product mindset
- You’ll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys
- You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
- You have experience in the U.S. banking sector and development of solutions for the market
- You have experience leading the delivery of large-scale, complex programmes
- You can rapidly understand client problems and present solutions in a structured and informative manner
- You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
- You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
- You can apply a structured approach to complex or ambiguous problems
- You have a technical aptitude and curiosity
- You are self-motivated and are able to work in a highly autonomous environment
- You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
- You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
- You are flexible in your approach to delivery. Our teams tend to be hands on and work in an Agile way, without being wedded to any particular methodology
What the job involves
- We are seeking an entrepreneurial and versatile leader who can help shape and drive Engine’s product plan for entry to the U.S. market
- You will play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region as well as working closely with Product Management and Engineering to help shape Engine’s product roadmap to support these clients
- The Client Solutions & Product Director will operate as part of the NA leadership team, working closely with our President (North America), and Engine’s global Client Solutions leadership
- The individual will help tailor our solution for the U.S. (priority) and Canadian markets and lead client programmes from discovery through to build and the launch of new banks, underpinned by Engine
- The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation
- You will develop strong relationships with our clients and implementation partners in North America and beyond
- Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform
- Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions
- Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation
- Stay abreast of current product developments and innovations globally and apply to the North American market
- Help to grow our North American Client Solutions team
- You will be joining a fast growing team that works globally, and you should expect international travel
- As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’
- Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation
- We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world
- Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market
- Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements
- As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform
- Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client
- Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA
- Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership
- Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies
Application process
- Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you!
- Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:
- Interview with someone from the Client Services team
- Interview with further members of the Client Services team from NA and/or UK
- Final interview with Engine’s North American President and another VP
Our take
Engine by Starling emerges as a solution to the age-old challenge plaguing traditional banking systems: outdated infrastructure. The banking landscape is littered with legacy systems, hindering innovation, agility, and customer-centricity. Engine steps in to disrupt this by offering a cloud-native banking platform.
Firstly, it provides a suite of technology that forms the backbone of digital banking, enabling clients to pick solutions tailored to their needs. Secondly, Engine adopts a Software as a Service (SaaS) model, diverging from conventional banking strategies. This move democratises access to cutting-edge banking technology, cutting through geographical barriers and fostering global financial inclusivity.
Engine's trajectory is poised for expansion and dominance in the financial technology arena, with the CEO claiming it can be bigger than Starling. As it continues to catalyse digital transformation across traditional banking institutions, Engine is set to become a pivotal player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 33 holiday days: Including public holidays which you can take when works for you
- Generous family-friendly policies
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner Benefits include discount with Waitrose, Mr&Mrs Smith and Peleton
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- 4x life insurance: Life insurance at 4x your salary & group income protection
- Perkbox membership, giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- An extra day’s holiday for your birthday
Company values
- Listen: We listen to each other and our clients – because everyone has something different to teach us, and diversity of thought makes our work better.
- Aim for greatness: In everything we do, we strive to deliver the best possible outcome. If something’s worth making, it’s worth making it great
- Own it: Smart people thrive when they’re given freedom. Our people like to get their hands dirty, figure things out and take ownership
- Keep it simple: There’s beauty (and speed) in simplicity. From the way we speak to the tech we build, we want to be simple and clear in everything we do
- Do the right thing: Ethics aren’t an afterthought – they’re our driving force. Doing what’s best for our communities and the planet is central to our mission
Company HQ
Spitalfields, London, UK
Articles
Leadership
Sam Everington
(CEO)Has worked at Starling for the past 7 years in various roles before becoming the CEO of Engine by Starling in 2022. Previously a Senior Consultant/Manager & Technical Architect at Alfa.
Victoria Newton
(Chief Product Officer)Victoria leads on the strategy of the Engine business and advancement of the proposition. Previously she helped build out Starling’s business banking offering and 3rd party integrations Marketplace.
Tom Beresford
(Chief Technology Officer)Tom leads Engine’s technical and engineering team. Before Engine Tom helped build Starling’s engineering team, the bank’s transaction systems, payment integrations and the cloud native banking platform
Mariam Ogunbambi
(Chief Client Officer)Mariam leads the management and support of Engine’s clients. Previously, she delivered integrations to launch Apple Pay in Starling and Current Account Switch as well as leading the Card Payments Team
Araminta Russell
(Chief Delivery Officer)Araminta shapes our solution design and leads our implementation teams. Before this she led Starling’s delivery of strategic technology programmes such as cheque imaging, 3D secure and cash deposits.
People progressing
Having joined Starling in 2018 as a Senior Engineer, Tom progressed to run the Lending team at Starling before making the move to Engine as a Principal Engineer and is now an Engineering Director.
Salary benchmarks
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Diversity, Equity & Inclusion at Engine by Starling
- We write job descriptions as inclusively as we can to ensure that no one from any group feels excluded; all are welcome to apply to Engine!
- We work closely with Women in Tech to help with our Gender Diversity: https://www.womenintech.co.uk/employers-hiring/starling-bank/
- We work with Diversifying group to ensure that all areas of diversity feel like they can apply to come and work at Engine: https://www.diversifying.io/employers/3736457-engine-by-starling
- Internally, we have an employee network called Always Open, made up of 5 groups, Bend the Bank (LGBTQ+), Embrace (Race and Ethnicity), Mental Health Positive (Mental Health), United Abilities (Disability) and With Women (Women)
- https://www.starlingbank.com/about/ethics-statement/
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