Lead of Customer Success, Stellar Health
Strategic Operations
$120-140k
+ Bonus + Equity
More information about location
Incentive program for health providers
Open for applications
Incentive program for health providers
201-500 employees
Open for applications
$120-140k
+ Bonus + Equity
More information about location
201-500 employees
Company mission
To improve the quality-of-care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- You have at least 4 years of previous work experience a customer facing role, with preference for candidates who have worked in healthcare AND have worked with customers under long term (one year or more) contracts
- Prior experience working with VBC, Risk Adjustment or Quality programs
- You are skilled at customer management and can build relationships as a trusted & respected thought-partner
- You are able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
- You are experienced in prioritization and project management
- You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
- You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
What the job involves
- At Stellar, our customers are health plans, major health systems and other risk bearing entities (eg ACOs). Our Customer Success Team is responsible for driving strategy and performance across these customers. This includes defining what “success” means for each of our customers and owning the program design and stakeholder relationship management to drive towards these established goals
- This role is customer-facing and also partners broadly across the full Stellar organization, working closely with our integrations, sales, provider operations, and product teams to ensure we are effectively deploying Stellar’s technology and services
- Customer Success Leads typically own customer accounts, ranging in size and complexity, from the initial program scoping at the end of a sales process through expansion and renewal
- Defining and owning the overall Customer Success strategy for your customers. Once this strategy is set, you will actively analyze and monitor trends in data to ensure we are on track to hit key performance metrics
- Driving end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes
- Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
- Managing external and internal stakeholders - you will need to be able to quickly build trusted relationships with varying seniority levels, deploying effective storytelling and prioritization as needed
- Flexing your data and analytics chops on a regular basis. You should be comfortable using data to help you understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicate how Stellar is contributing to customer goals
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practictioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 750,000 patients across 18 states.
The company have secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue is being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which is expected to be worth just over $4 billion by 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Company values
- We are a performance culture
- We put our team first
- We Grow From Taking Calculated Risks and Learning from Experience
- Relationships matter
- Sustainable work culture is critical and key to success
Company HQ
Union Square, New York, NY
Articles
Leadership
Michael Meng
(CEO)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analysist at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(CTO)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Stellar Health